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ძიება მხარდაჭერაში

ნუ გაებმებით თაღლითების მახეში მხარდაჭერის საიტზე. აქ არასდროს მოგთხოვენ სატელეფონო ნომერზე დარეკვას, შეტყობინების გამოგზავნას ან პირადი მონაცემების გაზიარებას. გთხოვთ, გვაცნობოთ რამე საეჭვოს შემჩნევისას „დარღვევაზე მოხსენების“ მეშვეობით.

ვრცლად

ეს თემა დაარქივებულია. დასვით ახალი კითხვა, თუ დახმარება გესაჭიროებათ.

Firefox crash, for technical dept

  • 2 პასუხი
  • 1 მომხმარებელი წააწყდა მსგავს სიძნელეს
  • 8 ნახვა
  • ბოლოს გამოეხმაურა SEGScott

SEGScott
SEGScott
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Aug 18, 2017. AdapterDeviceID: 0x0152 AdapterDriverVersion: 9.17.10.3517 AdapterSubsysID: 052c1028 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:54.0.1,aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,screenshots%40mozilla.org:6.6.0,webcompat%40mozilla.org:1.1,followonsearch%40mozilla.com:0.9.1,shield-recipe-client%40mozilla.org:1.0.0,e10srollout%40mozilla.org:1.85 AddonsShouldHaveBlockedE10s: 0 AvailablePageFile: 14992277504 AvailablePhysicalMemory: 6567473152 AvailableVirtualMemory: 3711131648 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 51314688 BreakpadReserveSize: 67108864 BuildID: 20170628075643 CPUMicrocodeVersion: 0x16 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1502334436 DOMIPCEnabled: 1 E10SCohort: multiBucket1 EMCheckCompatibility: true FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1500609569 MozCrashReason: MOZ_CRASH(Shutdown too long, probably frozen, causing a crash.) Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0152, AdapterSubsysID: 052c1028, AdapterDriverVersion: 9.17.10.3517 FP(D00-L1000-W00001000-T000) DWrite? DWrite+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 28166 ShutdownProgress: profile-change-teardown StackTraces: {"crash_info":{"address":"0x6424da6d","crashing_thread":48,"type":"EXCEPTION_BREAKPOINT"},"main_module":0,"modules":[{"base_addr":"0xf60000","code_id":"5953D1F883000","debug_file":"firefox.pdb","debug_id":"1521E244CFC446AA8FBFFFACC16DD97E2","end_addr":"0xfe3000","filename":"firefox.exe","version":"54.0.1.6388"},{"base_addr":"0x63940000","code_id":"5953D62E315c000","debug_file":"xul.pdb","debug_id":"3379EA5B45364BF79A2C01C04E9019AB2","end_addr":"0x66a9c000","filename":"xul.dll","version":"54.0.1.6388"},{"base_addr":"0x71930000","code_id":"53A485D3231000","debug_file":"msmpeg2vdec.pdb","debug_id":"D9CFEDB7450041C5A67B3F82A82741392","end_addr":"0x71b61000","filename":"msmpeg2vdec.dll","version":"12.0.9200.17037"},{"base_addr":"0x71b70000","code_id":"57602113313000","debug_file":"mf.pdb","debug_id":"1D0047D1434D43CB95665A6ED011C7B92","end_addr":"0x71e83000","filename":"mf.dll","version":"12.0.7601.23471"},{"base_addr":"0x71ed0000","code_id":"5953D1FC163000","debug_file":"mozavcodec.pdb","debug_id":"CFE01B5BD4BE4E1C99706C1A00EA3D1A2","end_addr":"0x72033000","filename":"mozavcodec.dll","version":"54.0.1.6388"},{"base_addr":"0x72040000","code_id":"5936C6F4170000","debug_file":"ExplorerFrame.pdb","debug_id":"3D97617D9C4F47C2AEEEC61B3649BA9B2","end_addr":"0x721b0000","filename":"explorerframe.dll","version":"6.1.7601.23836"},{"base_addr":"0x721b0000","code_id":"528BF6B2347000","debug_file":"d2d1.pdb","debug_id":"C765074D60EF4D5A8262BCAF5F9AB0F21","end_addr":"0x724f7000","filename":"d2d1.dll","version":"6.2.9200.16765"},{"base_addr":"0x731b0000","code_id":"4A5BD9987000","debug_file":"avrt.pdb","debug_id":"A15E148ACFC74F88A0A6DAF71CC916472","end_addr":"0x731b7000","filename":"avrt.dll","version":"6.1.7600.16385"},{"base_addr":"0x731c0000","code_id":"566751554000","debug_file":"ksuser.pdb","debug_id":"B8A733A43D474E9D9A788ED035B1BFD32","end_addr":"0x731c4000","filename":"ksuser.dll","version":"6.1.7601.19091"},{"base_addr":"0x73250000","code_id":"50F322EB4000","debug_file":"api-ms-win-downlevel-shlwapi-l2-1-0.pdb","debug_id":"75DCF1B0D47947CBB4EA48BD45EBA5D01","end_addr":"0x73254000","filename":"api-ms-win-downlevel-shlwapi-l2-1-0.dll","version":"6.2.9200.16492"},{"base_addr":"0x73280000","code_id":"595FA4B98000","debug_file":"secur32.pdb","debug_id":"B54E4E4B214145A4B023679369B8B1592","end_addr":"0x73288000","filename":"secur32.dll","version":"6.1.7601.23864"},{"base_addr":"0x73290000","code_id":"4A5BDB0Da000","debug_file":"slc.pdb","debug_id":"8728388BE5444934AA1B81ADF065B0E41","end_addr":"0x7329a000","filename":"slc.dll","version":"6.1.7600.16385"},{"base_addr":"0x73510000","code_id":"56675139f1000","debug_file":"msmpeg2adec.warbird.pdb","debug_id":"FB7DA04725BB464AB5E572391F8DA6932","end_addr":"0x73601000","filename":"msmpeg2adec.dll","version":"6.1.7601.23285"},{"base_addr":"0x73670000","code_id":"4A5BDA05b2000","debug_file":"DUI70.pdb","debug_id":"EF8C41DF5F4D4D1A99D40BCBE9C9DAB32","end_addr":"0x73722000","filename":"dui70.dll","version":"6.1.7600.16385"},{"base_addr":"0x738b0000","code_id":"4CE795A69000","debug_file":"netutils.pdb","debug_id":"5B6CAE02A29D4364ADC012962BE6A6552","end_addr":"0x738b9000","filename":"netutils.dll","version":"6.1.7601.17514"},{"base_addr":"0x73b60000","code_id":"589C957412000","debug_file":"samlib.pdb","debug_id":"1A867222CED64508B2D963BA4B576C6E2","end_addr":"0x73b72000","filename":"samlib.dll","version":"6.1.7601.23677"},{"base_addr":"0x73b80000","code_id":"4CE7B9A0f000","debug_file":"samcli.pdb","debug_id":"76380D8E5CFE4600901E6045ED45C9812","end_addr":"0x73b8f000","filename":"samcli.dll","version":"6.1.7601.17514"},{"base_addr":"0x73be0000","code_id":"576020F636000","debug_file":"AudioSes.pdb","debug_id":"10157340D0404212B80B2016E10469692","end_addr":"0x73c16000","filename":"AudioSes.dll","version":"6.1.7601.23471"},{"base_addr":"0x73c20000","code_id":"4CE7B89239000","debug_file":"MMDevAPI.pdb","debug_id":"941E45A63E8F457D90CE29CC508C34B92","end_addr":"0x73c59000","filename":"MMDevAPI.dll","version":"6.1.7601.17514"},{"base_addr":"0x73c60000","code_id":"53C7293629000","debug_file":"winsta.pdb","debug_id":"10A4561AC6EA4C0DA9CFA8AA07B1E1892","end_addr":"0x73c89000","filename":"winsta.dll","version":"6.1.7601.18540"},{"base_addr":"0x73c90000","code_id":"589C95AB79000","debug_file":"mscms.pdb","debug_id":"DCC29523D3BC4CD4A76AEF0E615BB1522","end_addr":"0x73d09000","filename":"mscms.dll","version":"6.1.7601.23677"},{"base_addr":"0x73d20000","code_id":"595FA49017000","debug_file":"bcrypt.pdb","debug_id":"7E4670F55A5A4717AE43BCF8923731452","end_addr":"0x73d37000","filename":"bcrypt.dll","version":"6.1.7601.23864"},{"base_addr":"0x73d40000","code_id":"5953D1E835000","debug_file":"mozavutil.pdb","debug_id":"551721CC955C43CE94675DA3E92291E32","end_addr":"0x73d75000","filename":"mozavutil.dll","version":"54.0.1.6388"},{"base_addr":"0x73d80000","code_id":"5258ADA638000","debug_file":"fwpuclnt.pdb","debug_id":"1F1E56C7FD0A45B09A523FA4F0944F632","end_addr":"0x73db8000","filename":"FWPUCLNT.DLL","version":"6.1.7601.18283"},{"base_addr":"0x73dc0000","code_id":"4A5BDA062f000","debug_file":"DUser.pdb","debug_id":"363E97D3DCE44C3786A74C5EF3BB268D2","end_addr":"0x73def000","filename":"duser.dll","version":"6.1.7600.16385"},{"base_addr":"0x73df0000","code_id":"4A5BDAD66000","debug_file":"rasadhlp.pdb","debug_id":"9C177D0E6FD14D28BAE05D9757E8182F2","end_addr":"0x73df6000","filename":"rasadhlp.dll","version":"6.1.7600.16385"},{"base_addr":"0x73e00000","code_id":"4A5BDB566000","debug_file":"wship6.pdb","debug_id":"02E45101E951429F85676ADFCC0EA72A2","end_addr":"0x73e06000","filename":"wship6.dll","version":"6.1.7600.16385"},{"base_addr":"0x73e10000","code_id":"4A5BDB0C25000","debug_file":"powrprof.pdb","debug_id":"B1F8F66CCBAD4869BADFD20C1F24AC832","end_addr":"0x73e35000","filename":"powrprof.dll","version":"6.1.7600.16385"},{"base_addr":"0x73e40000","code_id":"5760217F7a000","debug_file":"EVR.pdb","debug_id":"592B2492A0644A83B4054AE3B8D984982","end_addr":"0x73eba000","filename":"evr.dll","version":"6.1.7601.23471"},{"base_addr":"0x73ec0000","code_id":"4A5BDA1218000","debug_file":"dxva2.pdb","debug_id":"EFD40ACCC3FD48B69262D97BBD1DD2972","end_addr":"0x73ed8000","filename":"dxva2.dll","version":"6.1.7600.16385"},{"base_addr":"0x73ee0000","code_id":"576021205a000","debug_file":"MFPLAT.pdb","debug_id":"D377018DD15B4908AFF58CF01685CD182","end_addr":"0x73f3a000","filename":"mfplat.dll","version":"12.0.7601.23471"},{"base_addr":"0x73f40000","code_id":"4A5BDB2D42000","debug_file":"wevtapi.pdb","debug_id":"066E017FB75F4735A1832F596399CA102","end_addr":"0x73f82000","filename":"wevtapi.dll","version":"6.1.7600.16385"},{"base_addr":"0x73f90000","code_id":"50C1E0694f000","debug_file":"Wpc.pdb","debug_id":"58C99D979ADA4CD795F8740CE23C2E1F2","end_addr":"0x73fdf000","filename":"Wpc.dll","version":"1.0.0.1"},{"base_addr":"0x73fe0000","code_id":"4DF985DB2f000","debug_file":"XmlLite.pdb","debug_id":"2A7A661DFDDA4DB98ACC43DC56705DFC2","end_addr":"0x7400f000","filename":"xmllite.dll","version":"1.3.1001.0"},{"base_addr":"0x74010000","code_id":"50F3170F4c000","debug_file":"dxgi.pdb","debug_id":"4184519EBA8C4D3C90017DC3F4DFBAA11","end_addr":"0x7405c000","filename":"dxgi.dll","version":"6.2.9200.16492"},{"base_addr":"0x74060000","code_id":"5953CA4F68000","debug_file":"nssckbi.pdb","debug_id":"5E5FD1BF472C445994097E4333F917571","end_addr":"0x740c8000","filename":"nssckbi.dll","version":"54.0.1.6388"},{"base_addr":"0x740d0000","code_id":"5953D1F812f000","debug_file":"nss3.pdb","debug_id":"19FA203858144F548D7D427C83B377592","end_addr":"0x741ff000","filename":"nss3.dll","version":"54.0.1.6388"},{"base_addr":"0x74210000","code_id":"4A5BD97A14000","debug_file":"atl.pdb","debug_id":"9A2474AB5BCA4AB8A34ADA69E8771BF92","end_addr":"0x74224000","filename":"atl.dll","version":"3.5.2284.0"},{"base_addr":"0x74230000","code_id":"5953CA6155000","debug_file":"freebl3.pdb","debug_id":"A0C96C09284442418C004431A0E038F81","end_addr":"0x74285000","filename":"freebl3.dll","version":"54.0.1.6388"},{"base_addr":"0x74290000","code_id":"5953CA4B19000","debug_file":"nssdbm3.pdb","debug_id":"FF0A2E82E783428781924873F7C70EF91","end_addr":"0x742a9000","filename":"nssdbm3.dll","version":"54.0.1.6388"},{"base_addr":"0x742b0000","code_id":"5953CA4E26000","debug_file":"softokn3.pdb","debug_id":"1969A7A498354DFDAC45E4EDE78C05ED1","end_addr":"0x742d6000","filename":"softokn3.dll","version":"54.0.1.6388"},{"base_addr":"0x742e0000","code_id":"4A5BDAE03b000","debug_file":"rsaenh.pdb","debug_id":"F03813E5A0554853A6BC085C17A3AB352","end_addr":"0x7431b000","filename":"rsaenh.dll","vers

Aug 18, 2017. AdapterDeviceID: 0x0152 AdapterDriverVersion: 9.17.10.3517 AdapterSubsysID: 052c1028 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:54.0.1,aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,screenshots%40mozilla.org:6.6.0,webcompat%40mozilla.org:1.1,followonsearch%40mozilla.com:0.9.1,shield-recipe-client%40mozilla.org:1.0.0,e10srollout%40mozilla.org:1.85 AddonsShouldHaveBlockedE10s: 0 AvailablePageFile: 14992277504 AvailablePhysicalMemory: 6567473152 AvailableVirtualMemory: 3711131648 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 51314688 BreakpadReserveSize: 67108864 BuildID: 20170628075643 CPUMicrocodeVersion: 0x16 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1502334436 DOMIPCEnabled: 1 E10SCohort: multiBucket1 EMCheckCompatibility: true FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1500609569 MozCrashReason: MOZ_CRASH(Shutdown too long, probably frozen, causing a crash.) Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0152, AdapterSubsysID: 052c1028, AdapterDriverVersion: 9.17.10.3517 FP(D00-L1000-W00001000-T000) DWrite? DWrite+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 28166 ShutdownProgress: profile-change-teardown StackTraces: {"crash_info":{"address":"0x6424da6d","crashing_thread":48,"type":"EXCEPTION_BREAKPOINT"},"main_module":0,"modules":[{"base_addr":"0xf60000","code_id":"5953D1F883000","debug_file":"firefox.pdb","debug_id":"1521E244CFC446AA8FBFFFACC16DD97E2","end_addr":"0xfe3000","filename":"firefox.exe","version":"54.0.1.6388"},{"base_addr":"0x63940000","code_id":"5953D62E315c000","debug_file":"xul.pdb","debug_id":"3379EA5B45364BF79A2C01C04E9019AB2","end_addr":"0x66a9c000","filename":"xul.dll","version":"54.0.1.6388"},{"base_addr":"0x71930000","code_id":"53A485D3231000","debug_file":"msmpeg2vdec.pdb","debug_id":"D9CFEDB7450041C5A67B3F82A82741392","end_addr":"0x71b61000","filename":"msmpeg2vdec.dll","version":"12.0.9200.17037"},{"base_addr":"0x71b70000","code_id":"57602113313000","debug_file":"mf.pdb","debug_id":"1D0047D1434D43CB95665A6ED011C7B92","end_addr":"0x71e83000","filename":"mf.dll","version":"12.0.7601.23471"},{"base_addr":"0x71ed0000","code_id":"5953D1FC163000","debug_file":"mozavcodec.pdb","debug_id":"CFE01B5BD4BE4E1C99706C1A00EA3D1A2","end_addr":"0x72033000","filename":"mozavcodec.dll","version":"54.0.1.6388"},{"base_addr":"0x72040000","code_id":"5936C6F4170000","debug_file":"ExplorerFrame.pdb","debug_id":"3D97617D9C4F47C2AEEEC61B3649BA9B2","end_addr":"0x721b0000","filename":"explorerframe.dll","version":"6.1.7601.23836"},{"base_addr":"0x721b0000","code_id":"528BF6B2347000","debug_file":"d2d1.pdb","debug_id":"C765074D60EF4D5A8262BCAF5F9AB0F21","end_addr":"0x724f7000","filename":"d2d1.dll","version":"6.2.9200.16765"},{"base_addr":"0x731b0000","code_id":"4A5BD9987000","debug_file":"avrt.pdb","debug_id":"A15E148ACFC74F88A0A6DAF71CC916472","end_addr":"0x731b7000","filename":"avrt.dll","version":"6.1.7600.16385"},{"base_addr":"0x731c0000","code_id":"566751554000","debug_file":"ksuser.pdb","debug_id":"B8A733A43D474E9D9A788ED035B1BFD32","end_addr":"0x731c4000","filename":"ksuser.dll","version":"6.1.7601.19091"},{"base_addr":"0x73250000","code_id":"50F322EB4000","debug_file":"api-ms-win-downlevel-shlwapi-l2-1-0.pdb","debug_id":"75DCF1B0D47947CBB4EA48BD45EBA5D01","end_addr":"0x73254000","filename":"api-ms-win-downlevel-shlwapi-l2-1-0.dll","version":"6.2.9200.16492"},{"base_addr":"0x73280000","code_id":"595FA4B98000","debug_file":"secur32.pdb","debug_id":"B54E4E4B214145A4B023679369B8B1592","end_addr":"0x73288000","filename":"secur32.dll","version":"6.1.7601.23864"},{"base_addr":"0x73290000","code_id":"4A5BDB0Da000","debug_file":"slc.pdb","debug_id":"8728388BE5444934AA1B81ADF065B0E41","end_addr":"0x7329a000","filename":"slc.dll","version":"6.1.7600.16385"},{"base_addr":"0x73510000","code_id":"56675139f1000","debug_file":"msmpeg2adec.warbird.pdb","debug_id":"FB7DA04725BB464AB5E572391F8DA6932","end_addr":"0x73601000","filename":"msmpeg2adec.dll","version":"6.1.7601.23285"},{"base_addr":"0x73670000","code_id":"4A5BDA05b2000","debug_file":"DUI70.pdb","debug_id":"EF8C41DF5F4D4D1A99D40BCBE9C9DAB32","end_addr":"0x73722000","filename":"dui70.dll","version":"6.1.7600.16385"},{"base_addr":"0x738b0000","code_id":"4CE795A69000","debug_file":"netutils.pdb","debug_id":"5B6CAE02A29D4364ADC012962BE6A6552","end_addr":"0x738b9000","filename":"netutils.dll","version":"6.1.7601.17514"},{"base_addr":"0x73b60000","code_id":"589C957412000","debug_file":"samlib.pdb","debug_id":"1A867222CED64508B2D963BA4B576C6E2","end_addr":"0x73b72000","filename":"samlib.dll","version":"6.1.7601.23677"},{"base_addr":"0x73b80000","code_id":"4CE7B9A0f000","debug_file":"samcli.pdb","debug_id":"76380D8E5CFE4600901E6045ED45C9812","end_addr":"0x73b8f000","filename":"samcli.dll","version":"6.1.7601.17514"},{"base_addr":"0x73be0000","code_id":"576020F636000","debug_file":"AudioSes.pdb","debug_id":"10157340D0404212B80B2016E10469692","end_addr":"0x73c16000","filename":"AudioSes.dll","version":"6.1.7601.23471"},{"base_addr":"0x73c20000","code_id":"4CE7B89239000","debug_file":"MMDevAPI.pdb","debug_id":"941E45A63E8F457D90CE29CC508C34B92","end_addr":"0x73c59000","filename":"MMDevAPI.dll","version":"6.1.7601.17514"},{"base_addr":"0x73c60000","code_id":"53C7293629000","debug_file":"winsta.pdb","debug_id":"10A4561AC6EA4C0DA9CFA8AA07B1E1892","end_addr":"0x73c89000","filename":"winsta.dll","version":"6.1.7601.18540"},{"base_addr":"0x73c90000","code_id":"589C95AB79000","debug_file":"mscms.pdb","debug_id":"DCC29523D3BC4CD4A76AEF0E615BB1522","end_addr":"0x73d09000","filename":"mscms.dll","version":"6.1.7601.23677"},{"base_addr":"0x73d20000","code_id":"595FA49017000","debug_file":"bcrypt.pdb","debug_id":"7E4670F55A5A4717AE43BCF8923731452","end_addr":"0x73d37000","filename":"bcrypt.dll","version":"6.1.7601.23864"},{"base_addr":"0x73d40000","code_id":"5953D1E835000","debug_file":"mozavutil.pdb","debug_id":"551721CC955C43CE94675DA3E92291E32","end_addr":"0x73d75000","filename":"mozavutil.dll","version":"54.0.1.6388"},{"base_addr":"0x73d80000","code_id":"5258ADA638000","debug_file":"fwpuclnt.pdb","debug_id":"1F1E56C7FD0A45B09A523FA4F0944F632","end_addr":"0x73db8000","filename":"FWPUCLNT.DLL"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გადაწყვეტა შერჩეულია

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

პასუხის ნახვა სრულად 👍 0

ყველა პასუხი (2)

philipp
philipp
  • Moderator
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შერჩეული გადაწყვეტა

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

SEGScott
SEGScott კითხვის დამსმელი
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Regret, Phiilipp, have NO crash reports to relay. New FF & Tbird (prior computer allowed Tbird RCV but not SEND, dated to 2006 Ha). New computer bought to install above, still have Issues. Spouse made switch, gonna re-install both & mayhap use Tbird Wizard this time (lack adrs book setup to plug prior csv into as well). Thanks/FangQ (we care for housefulla rescue cats) Susan E G Scott (Susie)