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ვრცლად

Can't install latest version of add-on

  • 12 პასუხი
  • 4 მომხმარებელი წააწყდა მსგავს სიძნელეს
  • 12 ნახვა
  • ბოლოს გამოეხმაურა safemanusa

Hello? I can't install Zenmate VPN add-on(https://addons.mozilla.org/ko/firefox/addon/zenmate-vpn/) though my Firefox is up to date(ver. 57.0). This version of add-on requires at least Firefox ver. 56.0 or later. When I go to this webpage(https://addons.mozilla.org/en-US/firefox/user/zenmate/), I only can choose the older version of add-on. But when I try to install the older version, the error 'This version of add-on is not compatible with your Firefox' emerges. I don't understand why I can't install it.

Hello? I can't install Zenmate VPN add-on(https://addons.mozilla.org/ko/firefox/addon/zenmate-vpn/) though my Firefox is up to date(ver. 57.0). This version of add-on requires at least Firefox ver. 56.0 or later. When I go to this webpage(https://addons.mozilla.org/en-US/firefox/user/zenmate/), I only can choose the older version of add-on. But when I try to install the older version, the error 'This version of add-on is not compatible with your Firefox' emerges. I don't understand why I can't install it.
მიმაგრებული ეკრანის სურათები

გადაწყვეტა შერჩეულია

Then go ahead with my previous suggestion to uninstall, cleanup and reinstall.

პასუხის ნახვა სრულად 👍 0

ყველა პასუხი (12)

Hi Jerryhan,

Sorry you were having issues. Since Firefox is now using a new engine all of the add-ons needed to go to web extensions. BUT you are in luck! Go to this link for the installer. https://addons.mozilla.org/en-US/firefox/addon/zenmate-vpn/

If I can be of any more assistance please let me know!

jerryhan1206 said

Hello? I can't install Zenmate VPN add-on(https://addons.mozilla.org/ko/firefox/addon/zenmate-vpn/) though my Firefox is up to date(ver. 57.0). This version of add-on requires at least Firefox ver. 56.0 or later. When I go to this webpage(https://addons.mozilla.org/en-US/firefox/user/zenmate/), I only can choose the older version of add-on. But when I try to install the older version, the error 'This version of add-on is not compatible with your Firefox' emerges. I don't understand why I can't install it.

ჩასწორების თარიღი: , ავტორი: safemanusa

I went to the link you sent(https://addons.mozilla.org/en-US/firefox/addon/zenmate-vpn/), but I still couldn't install it.

Hi JerryHan1206,

Your system reports that you are still using Firefox 52. See screen capture from your system that I can see.

Solution

Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved.

You can get Firefox 57 Final Release from here : <strike>fileforum.betanews.com/detail/Mozilla-Firefox-for-Windows/1032985422/1</strike>

Please let us know if this solved your issue or if need further assistance.


jerryhan1206 said

I went to the link you sent(https://addons.mozilla.org/en-US/firefox/addon/zenmate-vpn/), but I still couldn't install it.

ჩასწორების თარიღი: , ავტორი: cor-el

Did you turn on this preference: privacy.resistFingerprinting ? That will cause Firefox to report itself to websites as Firefox 52.

If it's not that, please see whether this article helps: How to reset the default user agent on Firefox.

Thanks for your help!

jscher2000 said

Did you turn on this preference: privacy.resistFingerprinting ? That will cause Firefox to report itself to websites as Firefox 52. If it's not that, please see whether this article helps: How to reset the default user agent on Firefox.

Thanks for your replying. But I didn't know about that preference. Could you tell me where I can find it?

ჩასწორების თარიღი: , ავტორი: jerryhan1206

jerryhan1206

To change setting for 'privacy.resistFingerprinting'

Type About:Config in URL Search for privacy.resistFingerprinting Double click to change from True to False

ჩასწორების თარიღი: , ავტორი: safemanusa

I found that its value was False

safemanusa said
Thanks for your help! jerryhan1206 To change setting for 'privacy.resistFingerprinting' Type About:Config in URL Search for privacy.resistFingerprinting Double click to change from True to False jscher2000 said
Did you turn on this preference: privacy.resistFingerprinting ? That will cause Firefox to report itself to websites as Firefox 52. If it's not that, please see whether this article helps: How to reset the default user agent on Firefox.

შერჩეული გადაწყვეტა

Then go ahead with my previous suggestion to uninstall, cleanup and reinstall.

Don't forget to also check the user agent: How to reset the default user agent on Firefox.

Thanks for your all reply! I finally solved this problem. Thank you very much! :)

Glad to hear it!