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Printing problems on Server 2008R2 - Server 2012R2

  • 3 replies
  • 2 have this problem
  • 77 views
  • Last reply by guigs

Mitterhuemer Unternehmensgruppe
Mitterhuemer Unternehmensgruppe
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Hi, We have troubles with Firefox and printing pages. First i want to say i have already tried all this steps: https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox

Let me explain my problem: In a TerminalServer Session i want to print a website from firefox.

Sending the print job in Firefox works without error reports, but then the printer "Data" lamp is blinking and the printer Says proccessing.

First i thought the printer has been broken but then i tried this on 6 other printers in our company. Printers: HP, Sharp, Brother, Develop.

Every Printer has the same problem. No one could print anything anymore. I had to turn off the printers to get them working again.

Resetting the about:config -> print_printers was not working, after this the printer was printing one Job then the problem was there again.

I also have deleted the profile in AppData, but this has not resolved the problem.

So can you please tell me what the problem is?

Hi, We have troubles with Firefox and printing pages. First i want to say i have already tried all this steps: https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox Let me explain my problem: In a TerminalServer Session i want to print a website from firefox. Sending the print job in Firefox works without error reports, but then the printer "Data" lamp is blinking and the printer Says proccessing. First i thought the printer has been broken but then i tried this on 6 other printers in our company. Printers: HP, Sharp, Brother, Develop. Every Printer has the same problem. No one could print anything anymore. I had to turn off the printers to get them working again. Resetting the about:config -> print_printers was not working, after this the printer was printing one Job then the problem was there again. I also have deleted the profile in AppData, but this has not resolved the problem. So can you please tell me what the problem is?

Modified by Mitterhuemer Unternehmensgruppe

All Replies (3)

guigs
guigs
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Hi Mitterhuemer Unternehmensgruppe, Thank you for posting this, there is also a crash on Mac OSX machines when printing webpages that has come up. You mentioned this is happening on other computers as well, are they crashing and are they all operating systems?


It sounds like the "printer "Data" lamp is blinking and the printer Says processing." is either waiting for a print job?

Does a process dump reveal and errors in the Task Manager? https://developer.mozilla.org/en-US/d.../How_to_get_a_process_dump_with_Windows_Task_Manage

Also, have you tried to reinstall the dirvers/software for the network computers in Find Nearby printers?

Mitterhuemer Unternehmensgruppe
Mitterhuemer Unternehmensgruppe Question owner
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Hi, The Dump File has abaout 290mb, what should i do with that file?

The Machines are running on 2 different Hyper-V 2012R2 Hosts,(1 HP Server and 1 Supermicro Server, Intel Xeon 2620V2) the latest Integration Services Drivers on the guest machines are up to date.

This is the printing Problem: Firefox sends the Webpage to the Printer. After a short time the printing Job is cleared from the list of actual Jobs.

The Printer Says now he got a Job an says "Processing...", well.. this happens by every printer in our Company.

Only turning off the Printer and on again makes the Printer working again to print anything from other programs.

At the moment where someone sends a print Job from Firefox (Problem exists only on TerminalServers 2008, 2008R2, 2012, 2012R2.) to any Printer, the Printer must be restarted to work again.

Printing from Server 2003R2 works.

guigs
guigs
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https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox#w_rese... though the stack would have any errors that may help with the source, this would be best analyzed in a Core Printing Output bug: template url

If you have any crash reports I would add that to the bug as well with the signature and the link to this thread.