We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

All passwords lost after update, Passwords cannot be stored

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

dfgdfgdf
dfgdfgdf
more options

I lost my Passwords with an update some days ago (Firefox ESR 24.8.1) I cannot recover/reset the passwords on the websites.

interestingly, my signons.sqlite is 3 days older than my key3.db, so probably the key3.db was altered/removed during the update. I cannot store new passwords as well.

Of course, I can delete both files to be able to store passwords again - but the main issue is to recover the lost passwords....

Thank you

I lost my Passwords with an update some days ago (Firefox ESR 24.8.1) I cannot recover/reset the passwords on the websites. interestingly, my signons.sqlite is 3 days older than my key3.db, so probably the key3.db was altered/removed during the update. I cannot store new passwords as well. Of course, I can delete both files to be able to store passwords again - but the main issue is to recover the lost passwords.... Thank you

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The time stamp of the key3.db file doesn't mean that much as there is other key data stored in the file.

You appear to have the LastPass 3.1.1 extension installed, so it is more likely an issue with that extension.

Does disabling this extension has any effect or did this extension updated recently?

Can you restore an older copy of the signons.sqlite and key3.db files?

Make a backup copy of the two files signons.sqlite and key3.db elsewhere before proceeding.