Found the suggestion to edit the prefs.js file, adding: user_pref("gfx.direct2d.disabled", true);

Same crash with this 'fix'.

https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-reports-outside-of-thunderbird see the article, what are a couple of the recent crash ids?

Command result is 'can't find c:\Documents\'. C:\Documents and Settings\xxxxx\Application Data\Thunderbird\Crash Reports last file is InstallTime20141127140543

if typing the command %appdata% results in an error you have a great deal more wrong that just Thunderbird.

Application Data\Thunderbird\Crash Reports\submitted is where the reports we can access are located.

I find the command %APPDATA%\Thunderbird\Crash Reports\submitted\ fails because there is no folder named 'submitted'. Thunderbird didn't make one. %APPDATA%\Thunderbird\Crash Reports\ opens the 'Crash Reports' folder. So there is not a Windows problem. Thunderbird has never shown a crash report to me. So there being no 'submitted' folder makes sense. This update is the first time Thunderbird has ever done anything wrong. The issue appeared the first time the updated Thunderbird ran.

So what your saying is Thunderbird crashes and no crash report is created, is a windows one created?

Just download and reinstall the program and see if that helps, no uninstall, just install it.

Correct, start Thunderbird, five seconds later, poof gone. No crash report box pops up. Download and re-install same crash.

what I do not understand is the different action from a restart with add-ons disabled from the help menu and the safe mode holding shift. They should have exactly the same result.

Can you please confirm I am not off with the pixies and that you do indeed get different results from the two different safe mode restarts.

Please also try running in windows safe mode with networking. Instructions for Windows XP

After the re-install, I cannot repeat the crashes that happened with the Shift key held. That feature now works and the result is the same as from the Help menu.

Windows Safe Mode With Networking appears to eliminate the crash.

That would indicate o a high degree of probability that the issue is your anti virus program.

Turned off all shields in Avast and the same crash occurs. Remember this crash only started with the latest update of Thunderbird and was not present previously.

Matt, After many many times of not catching this crash, the detector worked:

AdapterDeviceID: 0x10c3 AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:31.3.0 AvailablePageFile: 6936248320 AvailablePhysicalMemory: 2241978368 AvailableVirtualMemory: 1884639232 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 51511296 BreakpadReserveSize: 41943040 BuildID: 20141127140543 Comments: https://support.mozilla.org/en-US/questions/1037222#answer-666968 CrashTime: 1419180064 EMCheckCompatibility: true Email: FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1418907359 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x10c3, AdapterSubsysID: 00000000, AdapterDriverVersion: 6.14.13.1090 D3D10 Layers? D3D10 Layers- ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release StartupTime: 1419180058 SystemMemoryUsePercentage: 33 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8545550336 TotalPhysicalMemory: 3346718720 TotalVirtualMemory: 2147352576 URL: Vendor: Version: 31.3.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : 粐Ȩ粑 ྠ

MSAFD Tcpip [UDP/IP] : 2 : 2 : 粐Ȩ粑  ྠ 
MSAFD Tcpip [RAW/IP] : 2 : 3 : 粐Ȩ粑  ྠ 
RSVP UDP Service Provider : 6 : 2 : 粐Ȩ粑  ྠ 
RSVP TCP Service Provider : 6 : 1 : 粐Ȩ粑  ྠ 
MSAFD nwlnkipx [IPX] : 2 : 2 : 粐Ȩ粑  ྠ 
MSAFD nwlnkspx [SPX] : 2 : 5 : 粐Ȩ粑  ྠ 
MSAFD nwlnkspx [SPX] [Pseudo Stream] : 2 : 1 : 粐Ȩ粑  ྠ 
MSAFD nwlnkspx [SPX II] : 2 : 5 : 粐Ȩ粑  ྠ 
MSAFD nwlnkspx [SPX II] [Pseudo Stream] : 2 : 1 : 粐Ȩ粑  ྠ 
MSAFD NetBIOS [\Device\NwlnkNb] SEQPACKET 7 : 2 : 5 : 粐Ȩ粑  ྠ 
MSAFD NetBIOS [\Device\NwlnkNb] DATAGRAM 7 : 2 : 2 : 粐Ȩ粑  ྠ 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{9E70CC66-1FBE-419D-B2C2-20DC39C6DDE1}] SEQPACKET 14 : 2 : 5 : 粐Ȩ粑  ྠ 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{9E70CC66-1FBE-419D-B2C2-20DC39C6DDE1}] DATAGRAM 14 : 2 : 2 : 粐Ȩ粑  ྠ 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3B157AE4-CED9-4EC1-AC86-5CE04B91E093}] SEQPACKET 13 : 2 : 5 : 粐Ȩ粑  ྠ 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3B157AE4-CED9-4EC1-AC86-5CE04B91E093}] DATAGRAM 13 : 2 : 2 : 粐Ȩ粑  ྠ 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{BFB73349-0107-4721-9CA4-43604C4366E9}] SEQPACKET 12 : 2 : 5 : 粐Ȩ粑  ྠ 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{BFB73349-0107-4721-9CA4-43604C4366E9}] DATAGRAM 12 : 2 : 2 : 粐Ȩ粑  ྠ 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4718272E-C26E-4569-AA38-C663A509969E}] SEQPACKET 11 : 2 : 5 : 粐Ȩ粑  ྠ 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4718272E-C26E-4569-AA38-C663A509969E}] DATAGRAM 11 : 2 : 2 : 粐Ȩ粑  ྠ 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C7CFD2BC-3783-4961-AE83-A66E1DB69A92}] SEQPACKET 10 : 2 : 5 : 粐Ȩ粑  ྠ 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C7CFD2BC-3783-4961-AE83-A66E1DB69A92}] DATAGRAM 10 : 2 : 2 : 粐Ȩ粑  ྠ 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{CE2E8B6D-B14F-4068-93C4-76094BFDC649}] SEQPACKET 9 : 2 : 5 : 粐Ȩ粑  ྠ 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{CE2E8B6D-B14F-4068-93C4-76094BFDC649}] DATAGRAM 9 : 2 : 2 : 粐Ȩ粑  ྠ 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2E161954-2750-486F-82E9-3457781AA1BB}] SEQPACKET 8 : 2 : 5 : 粐Ȩ粑  ྠ 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2E161954-2750-486F-82E9-3457781AA1BB}] DATAGRAM 8 : 2 : 2 : 粐Ȩ粑  ྠ 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{444C652C-D729-4414-B71E-DFA4750DB4FB}] SEQPACKET 6 : 2 : 5 : 粐Ȩ粑  ྠ 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{444C652C-D729-4414-B71E-DFA4750DB4FB}] DATAGRAM 6 : 2 : 2 : 粐Ȩ粑  ྠ 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{BBCA372A-0832-415E-965E-DB72581EEF28}] SEQPACKET 5 : 2 : 5 : 粐Ȩ粑  ྠ 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{BBCA372A-0832-415E-965E-DB72581EEF28}] DATAGRAM 5 : 2 : 2 : 粐Ȩ粑  ྠ 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{DE139AA5-FF75-49C4-B072-5DFE4F9D72F2}] SEQPACKET 4 : 2 : 5 : 粐Ȩ粑  ྠ 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{DE139AA5-FF75-49C4-B072-5DFE4F9D72F2}] DATAGRAM 4 : 2 : 2 : 粐Ȩ粑  ྠ 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{04B5431E-B2A7-4D29-80EE-B68474D11086}] SEQPACKET 3 : 2 : 5 : 粐Ȩ粑  ྠ 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{04B5431E-B2A7-4D29-80EE-B68474D11086}] DATAGRAM 3 : 2 : 2 : 粐Ȩ粑  ྠ 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D79D7B7F-DF79-45B8-B633-8FBBD0890053}] SEQPACKET 0 : 2 : 5 : 粐Ȩ粑  ྠ 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D79D7B7F-DF79-45B8-B633-8FBBD0890053}] DATAGRAM 0 : 2 : 2 : 粐Ȩ粑  ྠ 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{33128E19-BE44-4152-9134-1B0AD8427513}] SEQPACKET 1 : 2 : 5 : 粐Ȩ粑  ྠ 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{33128E19-BE44-4152-9134-1B0AD8427513}] DATAGRAM 1 : 2 : 2 : 粐Ȩ粑  ྠ 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{8E2A8DFD-2674-4DF3-9791-43C518BA1608}] SEQPACKET 2 : 2 : 5 : 粐Ȩ粑  ྠ 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{8E2A8DFD-2674-4DF3-9791-43C518BA1608}] DATAGRAM 2 : 2 : 2 : 粐Ȩ粑  ྠ

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Matt, You've had the crash data quite a while. About one time in 20 doesn't crash. I've not gotten another crash data from it. When can we expect the fix?

see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

Crash reports are submitted to Mozilla, providing the crash id allows examination of the full crash report. including the technical information.

I tried searching on the comment you inserted, but my search Fu was not up to scratch. So please some crash id's?

Crash ID: bp-2b11dc51-9724-4ecf-ac25-fce6b2141221

This crash has been around a long time, and has only ever been reported by people using Windows XP and 6 core phenom Processors. Given XP is EOL I do not see any work ever being done to actually fix the bug.

However if you go to the Config Editor and set layers.acceleration.disabled=true I think you will get a stable Thunderbird.