We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot download any extensions and extensions and https://addons.mozilla.org/en-US/firefox/ page in not opening.

  • 4 replies
  • 2 have this problem
  • 4 views
  • Last reply by Baran34

Baran34
Baran34
more options

I have "refreshed Firefox" as in the: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Then I wanted reinstall the extensions that I had been using but https://addons.mozilla.org/en-US/firefox/ is not opening properly, (please see the attachment).

And even if I reach the extension download page still I cannot download and a "failure to download" message occurs on my screen. (please see the second attachment)

I tried to uninstall and install again the Firefox, I have restarted my PC as well, still not working...

Could you help me solve this issue please?

Kind regards,

Baran

I have "refreshed Firefox" as in the: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings Then I wanted reinstall the extensions that I had been using but https://addons.mozilla.org/en-US/firefox/ is not opening properly, (please see the attachment). And even if I reach the extension download page still I cannot download and a "failure to download" message occurs on my screen. (please see the second attachment) I tried to uninstall and install again the Firefox, I have restarted my PC as well, still not working... Could you help me solve this issue please? Kind regards, Baran

Chosen solution

hi, in case you're using ESET security software, please try to disable and re-enable SSL/TLS protocol filtering or generally disable the interception of secure connections as described in ESET’s support article: http://support.eset.com/kb3126/

Read this answer in context 👍 1

All Replies (4)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Have you an example of an add-on that is failing to download?

Baran34
Baran34 Question owner
more options

Hi Seburo,

Thanks for the reply.

The thing is I cannot download any of the extensions, plus sometimes it says "connection is not secure" even though when I try to access Google, or sometimes it is just like a blank page.

Please see the screenshots in the attachments.

Kind regards,

Baran

philipp
philipp
  • Moderator
more options

Chosen Solution

hi, in case you're using ESET security software, please try to disable and re-enable SSL/TLS protocol filtering or generally disable the interception of secure connections as described in ESET’s support article: http://support.eset.com/kb3126/

Baran34
Baran34 Question owner
more options

philipp dedi ki

hi, in case you're using ESET security software, please try to disable and re-enable SSL/TLS protocol filtering or generally disable the interception of secure connections as described in ESET’s support article: http://support.eset.com/kb3126/

Dear philipp,

Thank you! Just followed the way described in the article and it took only one minute to solve the problem. You have just saved me from other browsers. Thank you again. I owe you.

Cheers,

Baran