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I hope you can help us. Since this morning we can receive messages but we can't send them.

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by sfhowes

admin6
admin6
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The error is: El mensaje no se ha podido enviar porque ha caducado la conexión al servidor de salida (SMTP) smtp.360bicycles.net. Vuelva a intentarlo. Connect error 10060. We had not changed anything in our account.

The error is: El mensaje no se ha podido enviar porque ha caducado la conexión al servidor de salida (SMTP) smtp.360bicycles.net. Vuelva a intentarlo. Connect error 10060. We had not changed anything in our account.
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sfhowes
sfhowes
  • Top 10 Contributor
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You are using non-secure settings for the smtp, but I think you should use the secure settings recommended by what I believe is your host, cdmon.com: smtp.360bicycles.net on port 587, STARTTLS security, authentication = encrypted password, User name = email address.

Encrypted password authentication is uncommon, so if that doesn't work (incorrect documentation), try normal password.