Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Use the app to take a photo of the QR code, or click Can’t Scan Code to display a code to enter into the app. cant do it. Not displayed.

nickrobinson
nickrobinson
more options

I've tried severalt times to setup the Two step verification but the QR code that is supposed to be scanned will not show. So I'm stuck in an endless canundrum where I cant access Firefox if I dont scan the code, but I cant scan the QR Code so I have no code to unlock Firefox. Pleale tell me what is goin on. Thanks in advance. I've installed Authy on my Android device. I have the latest browser on my windows 10PC and all the updates are installed. Thanks

I've tried severalt times to setup the Two step verification but the QR code that is supposed to be scanned will not show. So I'm stuck in an endless canundrum where I cant access Firefox if I dont scan the code, but I cant scan the QR Code so I have no code to unlock Firefox. Pleale tell me what is goin on. Thanks in advance. I've installed Authy on my Android device. I have the latest browser on my windows 10PC and all the updates are installed. Thanks
Attached screenshots

Chosen solution

The current 2FA status shows as enabled in the screenshot, so isn't 2FA working?

To get a window with the QR code you first need to click Disable to disable 2FA and then click Enable to get a window that shows the QR code that you can scan with an authenticator app and enter the 6 digit code to confirm that the app is working.

Don't you get a window with the QR if you click Enable?

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

  • make sure your extensions and filters are updated to the latest version

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
Read this answer in context 👍 1

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

The current 2FA status shows as enabled in the screenshot, so isn't 2FA working?

To get a window with the QR code you first need to click Disable to disable 2FA and then click Enable to get a window that shows the QR code that you can scan with an authenticator app and enter the 6 digit code to confirm that the app is working.

Don't you get a window with the QR if you click Enable?

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

  • make sure your extensions and filters are updated to the latest version

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
nickrobinson
nickrobinson Question owner
more options

Thank you very much. I followed your instructions and it worked a charm. I´ve been getting so frustrated... there was no other insctance such as mine online. I was lucky to find you. You are a genius. All the best.

  • Disable addons and enable / disable two step verification. Code appeared like magic.*