We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Aberrant script file

  • 1 reply
  • 1 has this problem
  • 10 views
  • Last reply by FredMcD

rmspool
rmspool
more options

When I was using Firefox a box appeared asking to open a script file for Firefox. I suspected it was suspect so I saved the file and then tried to eliminate the box. Attempts at clicking Cancel or clicking the red circle in the corner failed to eliminate the box. Calling customer support at Apple told me to restart the computer. Restarted I booted Firefox and the aberrant box was gone. Apple support told be to resart the computer if the box reappeared. Question: Does Firefox need a copy of the aberrant script file? If so Firefox tech support should email me.

When I was using Firefox a box appeared asking to open a script file for Firefox. I suspected it was suspect so I saved the file and then tried to eliminate the box. Attempts at clicking Cancel or clicking the red circle in the corner failed to eliminate the box. Calling customer support at Apple told me to restart the computer. Restarted I booted Firefox and the aberrant box was gone. Apple support told be to resart the computer if the box reappeared. Question: Does Firefox need a copy of the aberrant script file? If so Firefox tech support should email me.

All Replies (1)

FredMcD
FredMcD
more options

What is the full name and location of the file?


You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.