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Won't access internet

  • 4 replies
  • 1 has this problem
  • 32 views
  • Last reply by Paul

rebaker11
rebaker11
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I'm having trouble with Firefox on my mobile device. It was working fine yesterday but won't access the internet now. It runs but won't connect. All other programs on my device access it as always. Could I have unknowingly disabled it? I've made no changes to any of my settings for months. I don't want to lose the info it has acquired by reinstalling. Can you please help?

I'm having trouble with Firefox on my mobile device. It was working fine yesterday but won't access the internet now. It runs but won't connect. All other programs on my device access it as always. Could I have unknowingly disabled it? I've made no changes to any of my settings for months. I don't want to lose the info it has acquired by reinstalling. Can you please help?

All Replies (4)

willjoe24421
willjoe24421
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to open the menu panel. In the Time Range to clear: drop-down, select Everything. Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.

Regards, Will

rebaker11
rebaker11 Question owner
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Didn't work but thanks anyway.

Paul
Paul
  • Top 25 Contributor
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Hi

We have flagged this issue to our developers who have opened the following bug. Please feel free to follow progress on this issue and add comments to:

https://bugzilla.mozilla.org/show_bug.cgi?id=1840665

I recommend that you do not uninstall Firefox for Android as you will lose your data not synced to Firefox on another device.

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

Thank you for your patience while we have been working to look into and resolve this issue.

Please look out for an update from the Google Play store for Firefox for Android version 115.0.1 that we believe should resolve the issue that you have been experiencing. If you see any further issues similar to this, please reply here and we can look into this further for you.