Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

after Windows Explorer recursive failure, FireFox 3.6.? won't open, uninstall, or re-intall (with message saying FireFox must be closed)

  • 3 replies
  • 7 have this problem
  • 2 views
  • Last reply by bruffy

bruffy
bruffy
more options

Windows Vista. Explorer went into a fast recursive open & shut cycle upon double-clicking a wrong file. Used manual shutdown. Explorer did the same two more times (double click on a proper? file) Now I can't get FireFox to open. Icon just flickers. Uninstall and reinstall both fail with message that FireFox must be closed before proceding. I am separately pursuing answers from Microsoft re Explorer failure, but would like my Firefox back.

Windows Vista. Explorer went into a fast recursive open & shut cycle upon double-clicking a wrong file. Used manual shutdown. Explorer did the same two more times (double click on a proper? file) Now I can't get FireFox to open. Icon just flickers. Uninstall and reinstall both fail with message that FireFox must be closed before proceding. I am separately pursuing answers from Microsoft re Explorer failure, but would like my Firefox back.

Modified by bruffy

All Replies (3)

bruffy
bruffy Question owner
more options

Solved. The Vista "restore" was the answer. Thanks!

sboeneman
sboeneman
more options

So, how do I "restore" Firefox on Vista then? Makes me a bit nervous clicking too much stuff on the "backup" menu.

Any help would be appreciated! Thanks.

bruffy
bruffy Question owner
more options

My problem with FF turned out to be within Vista. Something (unknown) in the registries had been corrupted, and restoring to before that (unknown) mishap cleared the problem. All my files were OK, and the automatic weekly restore point generation I use will enable the same recovery if the problem occurs again. If so, I will have another chance to trace its origin. Meanwhile, back in business.

I found System Restore from the Start Menu/All Programs/Accessories/System Tools/System Restore. Details on its use there.