Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Since upgading version 27.0.1 I cannot view Vimeo videos

  • 1 reply
  • 6 have this problem
  • 9 views
  • Last reply by cor-el

more options

I upgraded to Firefox 27.0.1 and now can't get the Vimeo video to work. I get sound, but no picture. Do I have to go back to the previous version?

I upgraded to Firefox 27.0.1 and now can't get the Vimeo video to work. I get sound, but no picture. Do I have to go back to the previous version?

All Replies (1)

more options

Do those videos use a Flash player or an HMTL5 media player?
You should be able to check that via the right-click context menu of the player area.


You can try these steps in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.