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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 14 views
  • Last reply by FredMcD

nessie_dvs
nessie_dvs
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Doing a test and for some reason it keeps crashing. I've uninstalled and installed it again and it keeps crashing

Doing a test and for some reason it keeps crashing. I've uninstalled and installed it again and it keeps crashing

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to start Firefox in Safe Mode by holding down the Shift (Mac: Options) key to see if that helps.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

FredMcD
FredMcD
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The crash report is several pages of data. We need the report numbers to see the whole report.