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can not open word docs attached to email

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by karenbray

karenbray
karenbray
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When I try and open a word document (its a CV), attached to an email I have received. It tries to open in word but is just stuck then nothing happens?

When I try and open a word document (its a CV), attached to an email I have received. It tries to open in word but is just stuck then nothing happens?

All Replies (4)

amanchesterman
amanchesterman
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Can you save the attachment to your computer first and then open it?

karenbray
karenbray Question owner
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No its just stuck with the blue opening window saying opening word, have tried saving it, the same thing happens.

amanchesterman
amanchesterman
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OK, in that case it's a problem with Word, not with Thunderbird. The document may be damaged or malformed in some way. I don't use Word so I don't have any specialist knowledge, but I found this page to help you: https://support.microsoft.com/en-us/kb/918429

karenbray
karenbray Question owner
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Thanks. Will have a look.