When downloading a file, and needing to create a new folder, Firefox crashes.
Using Windows 7 x64 and Firefox 46.0.1 (listed as up-to-date), when I start the process of downloading a file. and it needs to go into a new folder, the process allows me to begin the process, but crashes Firefox when actually executed. In short, the folder never is created, and the browser crashes completely.
This is a fairly new development on this installation, noticed only in the last several days. I generally check for and install updates for Windows 7 (except those related to Windows 10). I regularly check for updates to Firefox. I do have Firefox addons installed, but none gives any indication of a problem. There is no error message, other than the fact that Firefox crashed, giving the option to restart it.
The only way around this is to remember to created the needed folder in Windows Explorer outside of Firefox first, and then download into that newly created folder.
Any suggestions?
Thanks.
Chosen solution
Just to let you know, your suggestion (System File Check) led to the resolution to the problem. The resulting text file indicated that there were errors that the applet couldn't fix. As you know, the file is rather arcane as to what are the actual problematic files.
I decided to restart the machine, using a Windows 7x64 SP1 disk to boot. Using the option to Repair the Windows installation, I utilized the Repair function (that did no good for me), and then reverted to an early Restore point. In fact, I went beyond a couple of newer program installations to the one created by Windows prior to the last Microsoft Update process.
Upon reboot, I also ran a MiniTool Partition Wizard Pro function to check the hard disk surface (no problems), the program's version of File Checking with Repair allowed. Again, no issues.
I ran CCleaner, and some other registry checkers (none do everything), and cleaned out unneeded files, etc.
Finally, I rebooted, and opened Firefox to a website with downloads, and after selecting a file, successfully created a new Test folder to contain it.
NO PROBLEMS!
I've rechecked for (non Win 10) Windows updates and found none.
Again, my thanks using the sfc/scannow function showed that there were file problems, even though it couldn't fix them. It started the whole repair process with a successful outcome.
Again, my thanks.
Read this answer in context 👍 0All Replies (5)
Please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Here are the Crash Report IDs:
bp-46d6be80-8b0d-4165-8ab4-2bad02160528 bp-67159abf-94e2-496c-94d5-e064e2160528 bp-7c41dc19-027e-47f8-b86f-f2f342160528 bp-28ff3efd-80c6-4dff-b368-9c65e2160528 bp-e30e0ad8-60f0-466e-b680-071782160528
Signature: shell32.dll@0x5051e
inproc_agent.dll = Kaspersky Inproc Agent
user32.dll = Windows User API
Kernel32.dll = Microsoft
ntdll.dll = Microsoft
ExplorerFrame.dll = Microsoft Corporation
KERNELBASE.dll = Microsoft
advapi32.dll = Advanced Windows 32 Base = Windows NT 4.0
shell32.dll = Windows Shell API functions
ole32.dll = Microsoft's framework
RoboForm-x64.dll
Disable / update Kaspersky
Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Chosen Solution
Just to let you know, your suggestion (System File Check) led to the resolution to the problem. The resulting text file indicated that there were errors that the applet couldn't fix. As you know, the file is rather arcane as to what are the actual problematic files.
I decided to restart the machine, using a Windows 7x64 SP1 disk to boot. Using the option to Repair the Windows installation, I utilized the Repair function (that did no good for me), and then reverted to an early Restore point. In fact, I went beyond a couple of newer program installations to the one created by Windows prior to the last Microsoft Update process.
Upon reboot, I also ran a MiniTool Partition Wizard Pro function to check the hard disk surface (no problems), the program's version of File Checking with Repair allowed. Again, no issues.
I ran CCleaner, and some other registry checkers (none do everything), and cleaned out unneeded files, etc.
Finally, I rebooted, and opened Firefox to a website with downloads, and after selecting a file, successfully created a new Test folder to contain it.
NO PROBLEMS!
I've rechecked for (non Win 10) Windows updates and found none.
Again, my thanks using the sfc/scannow function showed that there were file problems, even though it couldn't fix them. It started the whole repair process with a successful outcome.
Again, my thanks.
That was very good work. Well Done.