Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

fire fox will not conect to msn hotmail account

  • 1 reply
  • 12 have this problem
  • 2 views
  • Last reply by cor-el

sandra-b
sandra-b
more options

starting this evening, every time I try to load my email account from msn I get problem loading page followed by secure connection failed. This happened on two different computers.

starting this evening, every time I try to load my email account from msn I get problem loading page followed by secure connection failed. This happened on two different computers.

Chosen solution

There seems to be something wrong on some Microsoft servers if you get the SEC_ERROR_OCSP_INVALID_SIGNING_CERT error message. They may have signed the OCSP response with a certificate that Firefox can't chain to a built-in root certificate. 

Hopefully they fix this quickly on affected servers.

This looks like a problem with OCSP Stapling on the server because it works when I disable OCSP Stapling in Firefox.

You can temporarily toggle this pref to false on the about:config page to disabling OCSP Stapling works for you. It is best to reset this pref via the right-click context menu to true once you are done with the affected website.

  • security.ssl.enable_ocsp_stapling = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

Read this answer in context 👍 3

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

There seems to be something wrong on some Microsoft servers if you get the SEC_ERROR_OCSP_INVALID_SIGNING_CERT error message. They may have signed the OCSP response with a certificate that Firefox can't chain to a built-in root certificate. 

Hopefully they fix this quickly on affected servers.

This looks like a problem with OCSP Stapling on the server because it works when I disable OCSP Stapling in Firefox.

You can temporarily toggle this pref to false on the about:config page to disabling OCSP Stapling works for you. It is best to reset this pref via the right-click context menu to true once you are done with the affected website.

  • security.ssl.enable_ocsp_stapling = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.