Can you please post hardware details, os and firefox version?

neilbowls said

Since the last update firefox continually freezes or stops altogether even when trying to open Google Homepage. IE works fine, so not a connection issue. Is there anything I can do to solve this?...

I do see in Task Manager, Physical Memory Usage over time creeps up the graph, eventually nearing my 8GB my computer has. So, depending how many Tabs/Sites I visit, when the Graph Line nears the top, I hear my disk drive go into 'crunch' mode. This must be FF Caching Data. This can happen within several days or 4 or 5 days later, depending on my FF use.

However, once it reaches this point, the browser performance takes a nasty hit. The only way to regain better performance for me, is to Exit (Quit) FF and restart it.

Recommended Hardware for FF 65:

• Pentium 4 or newer processor that supports SSE2
• 512MB of RAM / 2GB of RAM for the 64-bit version
• 200MB of hard drive space
  

Please do this:

Click on the Windows icon 'Start' (bottom-left) and in the right column, bottom, click on Run. Enter in:

...Wait until the green bar loads and disappears, then click "Save All Information".
Post back here in the Forum with information under the Header:

    Disk & DVD/CD-ROM Drives
 

Make sure your computer is not too 'LOW' on disk-remaining space. This will be a major performance problem if your remaining disk space is TOO LOW!
Example: At the moment, I have 37% space free. If you're way under 25%, then you're probably running into performance / Memory issues.
Windows-7 and Programs like to have plenty of free-disk 'breathing' room. I recently cleared over 75 Gigs worth to get me to about 37% of free disk space.

Perhaps you may wish to setup a ReadyBoost Flash Drive.
If you have a lot of Windows and Tabs and your FireFox Browser is set to Restore Session when you start-up FF, the following will help with conserving some Memory:

Go to Options. Edit or Insert in the URL Box About:Config and go there. Set the following Values:

browser.newtabpage.enabled; false

browser.newtabpage.enhanced; false

browser.sessionstore.restore_pinned_tabs_on_demand; true

Additionally, you could try this also. Have FF reset how much Disk Cache it will use for your system by changing the following to true:

browser.cache.disk.smart_size.first_run - false

It will change back to false after FF is Exited and runs next time, setting-up your Disk Cache value. Maybe this doesn't need to run again, but I did it a while back and 'appeared' to help me.

Finally, I did the following FireFox adjustments for my old 2010 computer with the Performance settings in Options as shown in the image attachment:


~Pj

Edit-Update Note: Change Back to 'True' (or 'Reset') for:

• browser.tabs.loadInBackground false

~Pj

Sorry for the delay but I have been away

System Information

Time of this report: 1/2/2019, 12:52:01

      Machine name: NEIL-PC
  Operating System: Windows 7 Home Premium 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.181110-1429)
          Language: English (Regional Setting: English)

System Manufacturer: Acer

      System Model: Aspire 5720     
              BIOS: Default System BIOS
         Processor: Intel(R) Core(TM)2 Duo CPU     T5250  @ 1.50GHz (2 CPUs), ~1.5GHz
            Memory: 2048MB RAM

Available OS Memory: 2038MB RAM

         Page File: 2408MB used, 1667MB available
       Windows Dir: C:\Windows
   DirectX Version: DirectX 11

DX Setup Parameters: Not found

  User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
   DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode

Display Devices

         Card name: Mobile Intel(R) 965 Express Chipset Family
      Manufacturer: Intel Corporation
         Chip type: Mobile Intel(R) 965 Express Chipset Family
          DAC type: Internal
        Device Key: Enum\PCI\VEN_8086&DEV_2A02&SUBSYS_011E1025&REV_03
    Display Memory: 358 MB
  Dedicated Memory: 0 MB
     Shared Memory: 358 MB
      Current Mode: 1280 x 800 (32 bit) (60Hz)
      Monitor Name: Generic PnP Monitor
     Monitor Model: unknown
        Monitor Id: AUO8174
       Native Mode: 1280 x 800(p) (60.002Hz)
       Output Type: Internal
       Driver Name: igdumdx32.dll,igd10umd32.dll

Driver File Version: 8.14.0010.1930 (English)

    Driver Version: 8.15.10.1930
       DDI Version: 10
      Driver Model: WDDM 1.1
 Driver Attributes: Final Retail
  Driver Date/Size: 9/23/2009 19:14:54, 536576 bytes
       WHQL Logo'd: Yes
   WHQL Date Stamp: 
 Device Identifier: {D7B78E66-6942-11CF-1F74-1421A2C2C535}
         Vendor ID: 0x8086
         Device ID: 0x2A02
         SubSys ID: 0x011E1025
       Revision ID: 0x0003
Driver Strong Name: oem7.inf:Intel.Mfg:i965GM0:8.15.10.1930:pci\ven_8086&dev_2a02
    Rank Of Driver: 00EC2001
       Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeVC1_B 
  Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
      D3D9 Overlay: Not Supported
           DXVA-HD: Not Supported
      DDraw Status: Enabled
        D3D Status: Enabled
        AGP Status: Enabled

<quote> * If you have a lot of Windows and Tabs and your FireFox Browser is set to Restore Session, the following will help with conserving some Memory: Go to Options. Edit URL to go to About:Config. Change the following from true to:

• browser.tabs.loadInBackground false

• This will preload only the last Tab you were parked on per browser window. The other Tabs will load only when you click on them.

Finally, the following FF adjustment for my old 2010 computer:

• My Performance settings in Options is setup as shown in the image attachment:

~Pj <quote>

OK, where do I find "Options'? I don't see it in the toolbar, or on any of the dropdown menus, where is it?

Thanks for the help but I am only trying to open 1 window from the opening of firefox, when i get the issue

StevenCee said

OK, where do I find "Options'? I don't see it in the toolbar, or on any of the drop-down menus, where is it?

Any other ideas about the freezing issues please ?

Just updated to latest version of Firefox Quantum 65.0 freezing is worse than ever now and still no idea how to resolve it. Has anyone got any ideas I can try please

neilbowls said

I just updated to latest version of Firefox Quantum 65.0. Freezing is worse than ever now and still no idea how to resolve it. Has anyone got any ideas I can try please.

Your computer is only 2GB of Memory. Your Windows-7 Paging File is also only 2GB. What is your hard drive size and how much free-remaining space is available? (See updated/corrected, earlier Reply).

~Pj

Hi Pj Hard drive 163Gb free of 264Gb

neilbowls said

Hi Pj Hard drive 163Gb free of 264Gb

How is your Windows-7 Paging File setup? 2GB seems awful low, since you have plenty of hard drive space.

Have FF reset how much Disk Cache it will use for your system by changing the following to true:

browser.cache.disk.smart_size.first_run - false

It will change back to false after FF is Exited and runs next time, setting-up your Disk Cache value. Maybe this doesn't need to run again, but I did it a while back and 'appeared' to help me.

Look at the attached image. Are you setup this way?

~Pj

thanks for the reply, i tried resetting as you suggested, still the same. I looked at the image you sent but do not know where to find it. could you please tell me where to look so I can check it best regards

Hello neilbowls,

Would you please go over this article :

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

It's a lot to read, but might be worth it .....

neilbowls said

Thanks for the reply.

I tried resetting as you suggested, still the same.

I looked at the image you sent but do not know where to find it. Could you please tell me where to look so I can check it.

Best regards.

In FF Options, type the Search Term, Recommended P. Follow the steps in the first 3 images, below.

In Windows-7, find the Control Panel and go to Performance Information and Tools and follow the steps in the last 5 images, below, to check your Paging File Size.

~Pj

Changed Firefox settings as suggested Looked at windows performance and saw recommended 3057Mb allocated 2038Mb what do i need to do now please

for information I restarted laptop to enable changes, now I have had to reply using IE as firefox says not responding so i have to close it, I will keep trying to see if it changes for any reason

neilbowls said

Changed Firefox settings as suggested Looked at windows performance and saw recommended 3057Mb allocated 2038Mb What do i need to do now please.

You could try to manually set the size range to 2GB to 4GB and see what happens. Then redo the SmartSize Cache thing I posted earlier to 'reset' the FF Disk Cache.

~Pj

Hi thanks for the response. i tried your suggestion but was unable to change it as the option is greyed out.

any Idea how i can get past this please ?

McCoy said

Hello neilbowls,
Would you please go over this article :
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
It's a lot to read, but might be worth it .....

Hi Thanks for the reply and the link. Unfortunately some of it I cannot try due to freezing and page not opening. Bit of a catch 22 trying to sort it causes the crash and if not tried no change to freezing. Parts I have changed made no difference, any other ideas I can try please.