We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Downloading backup emails

  • 1 reply
  • 1 has this problem
  • 15 views
  • Last reply by Eanie

Eanie
Eanie
more options

Backed up Thunderbird emails but when came to install on a new Windows 10 it was empty. Windows 10 was corrupted so had to reinstall Windows with MS help. Reinstalled Thunderbird had same /Profile name/nnnnnnnn.default folder as previously.

New Windows program had folder Windows.old which contained the same default and included the emails presumably. Then Imported files from C:Windows.old but did not work and lost the *.default folder in the process and no new emails. Rather than try again, I would like some direction please.

PS I did not backup the Address book so hope the file is somewhere in Windows.old.

Backed up Thunderbird emails but when came to install on a new Windows 10 it was empty. Windows 10 was corrupted so had to reinstall Windows with MS help. Reinstalled Thunderbird had same /Profile name/nnnnnnnn.default folder as previously. New Windows program had folder Windows.old which contained the same default and included the emails presumably. Then Imported files from C:Windows.old but did not work and lost the *.default folder in the process and no new emails. Rather than try again, I would like some direction please. PS I did not backup the Address book so hope the file is somewhere in Windows.old.

Chosen solution

Hoorah I worked it out and restored the old emails and address book. Find 'Restoring to a different location'.

To open the Profile Manager I used the MS key + R then in the Run dialogue I entered thunderbird.exe -p with no " " marks.

Read this answer in context 👍 0

All Replies (1)

Eanie
Eanie Question owner
more options

Chosen Solution

Hoorah I worked it out and restored the old emails and address book. Find 'Restoring to a different location'.

To open the Profile Manager I used the MS key + R then in the Run dialogue I entered thunderbird.exe -p with no " " marks.