Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 73 no longer plays Netflix. It load the homepage but movies fail to play

  • 5 replies
  • 6 have this problem
  • 41 views
  • Last reply by jbt

more options

I'm a Linux (archlinux) user. After the update to FF73 I cannot play Netflix movies. I can log in, see the homepage, choose a movie and then I tries for awhile to run the movie. After a while it fails with error: F7702-1290. It suggest to check I have the latest version of Firefox, which of course, I do. Any Ideas to solve the problem.

I'm a Linux (archlinux) user. After the update to FF73 I cannot play Netflix movies. I can log in, see the homepage, choose a movie and then I tries for awhile to run the movie. After a while it fails with error: F7702-1290. It suggest to check I have the latest version of Firefox, which of course, I do. Any Ideas to solve the problem.

Chosen solution

Firefox 73.0.1 has been released at 25% so far.

Let us know if it resolves your issue with Netflix after you get it.

Read this answer in context 👍 2

All Replies (5)

more options

Hello R. Alvez , There is a known bug in Linux regarding Issues with playback of DRM.

There will be an update tomorrow to address and resolve this.

more options

Chosen Solution

Firefox 73.0.1 has been released at 25% so far.

Let us know if it resolves your issue with Netflix after you get it.

more options

Yup. The update did the trick. Thanks!!

more options

-Tengo el mismo problema pero con windows 10 pro. al abrir netflix, me aparece el error F7702-1290

-I have the same problem but with windows 10 pro. When opening netflix, I get the error F7702-1290

more options

Same here, still no netflix. Win10 Pro as well. What I don't understand; can't you just enable logging, so we can view what actually goes wrong where? In linux this always solves every little shitty problem for me, I just look in the logs. But with firefox in Windows, it's like using a black box. Not only is it not showing in any 'event logs', it is also not clear where in Firefox I would find any logs of stuff not working.