We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I did a refresh because my programs were so very slow, and now all my bookmarks are gone and my passwords... my sons medical reports too..please help

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Terry

bj_johnson2003
bj_johnson2003
more options

bold textI did a refresh because my Fb was soooo very slow and firefox too.. and I lost all my bookmark, and passwords.. and my sons medical reports too and I need those as he is stage 4 renal failure..please help Jane

'''bold text'''I did a refresh because my Fb was soooo very slow and firefox too.. and I lost all my bookmark, and passwords.. and my sons medical reports too and I need those as he is stage 4 renal failure..please help Jane

Chosen solution

See the response here: https://support.mozilla.org/questions/1317090 To restore your bookmarks, with Firefox closed, you need to copy the following files from your old profile folder: places.sqlite, favicons.sqlite. See https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

Read this answer in context 👍 0

All Replies (1)

Terry
Terry
more options

Chosen Solution

See the response here: https://support.mozilla.org/questions/1317090 To restore your bookmarks, with Firefox closed, you need to copy the following files from your old profile folder: places.sqlite, favicons.sqlite. See https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile