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Outgoing Emails

  • 11 replies
  • 2 have this problem
  • 2 views
  • Last reply by porthome

Over the last several days everytime I try to send an email I get the message below:

An error occurred while sending mail: The mail server sent an incorrect greeting: 5.7.1 Connection refused - OXSUS003_101 - https://postmaster-oxsus.vadesecure.com/#OXSUS003_101.

I have not changed any settings and am able to receive emails without a problem. Any ideas?

Over the last several days everytime I try to send an email I get the message below: An error occurred while sending mail: The mail server sent an incorrect greeting: 5.7.1 Connection refused - OXSUS003_101 - https://postmaster-oxsus.vadesecure.com/#OXSUS003_101. I have not changed any settings and am able to receive emails without a problem. Any ideas?

All Replies (11)

Hello there Roblos. We have read your message. We try to help you.

5.7.1 Connection refused - OXSUS003_101


Microsoft


For 'Thunderbird

Relaying errors from the server indicate your trying to send mail without a password. That is your server requires authentication and you are not supplying it.

Thunderbird stores passwords in a password manager, not as plain text in the registry as some other mail client do. So when you set up your account you enter your user name. When you send mail your asked for the password that goes with that outgoing server and select for it to be stored in the password manager if you want Thunderbird to remember your password.

If your trying to send mail then it is going to tell you that you can not do that. You should be using Google SMTP server not the other one and expecting it to relay for the other account. I would assume the other servers will only accept outgoing mail for them addresses.

(For outlook.(‘exange.’) To resolve this issue, the sender or associated administrator should contact the recipient or the recipient's anti-spam solution provider for additional analysis. In this situation, an anti-spam solution provider will usually update their signatures or provide a detailed explanation of why the email is being blocked.)

What port numbers are you using. Can I ask?



Greetings Firefox volunteer.

Modified by День сумо

It cannot be a set up problem as I've been using Thunderbird without a problem for over a year. Two days ago my ISP went down for about 8 hours. Since it has returned I've had this problem.

Hello there again. We have read your message. We try to help you.

Your code explains that there is something wrong with that s in your email. A not excepting issue.

Can you explain it to your provider? Some mails are unwanted by your reciever. Blocked it somehow. You re sending unwanted mails. Contact your provider for a solution. From both sides. You as user they are your provider connection. Ask if your on a list for unwanted mail traffic.

There are Mxtools online on google. To check if you are on the blacklists.

https://mxtoolbox.com/NetworkTools.aspx?tab=Favorite

http://kb.mozillazine.org/5.7.1_Unable_to_relay


Greetings Firefox volunteer.

Modified by День сумо

Hello there again Roblos.

Thunderbird

If you Can you add the troubleshooting information to your post !To find the Troubleshooting information:

Open Help (or click on three-line-icon and select Help) Choose Troubleshooting Information Use the button Copy to clipboard to select all. Do not check box "Include account names"! Paste this in your post.

Thunderbird does not use error reports. If your pc cannot send messages without your error code.(when it’s fixed): https://support.mozilla.org/en-US/kb/cannot-send-messages





Greetings Firefox volunteer.

Modified by День сумо

Application Basics

   Name: Thunderbird
   Version: 78.12.0
   Build ID: 20210712120515
   Distribution ID:
   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Thunderbird/78.12.0
   OS: Windows_NT 10.0
   Launcher Process: Enabled
   Multiprocess Windows: 0/0
             Disabled
   Remote Processes: 0
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.earthlink.net:110, plain, passwordCleartext
     OUTGOING: , smtpauth.earthlink.net:587, alwaysSTARTTLS, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
 Crash Reports for the Last 3 Days
 Remote Processes
   Type: Count
 Extensions
     Name
     Version
     Enabled
     ID
       Amazon.com
       1.1
       true
       amazondotcom@search.mozilla.org
       Bing
       1.0
       true
       bing@search.mozilla.org
       DuckDuckGo
       1.0
       true
       ddg@search.mozilla.org
       Google
       1.0
       true
       google@search.mozilla.org
       Wikipedia (en)
       1.0
       true
       wikipedia@search.mozilla.org
 Security Software
   Type: Name
     Antivirus: Avast Antivirus
     Antispyware:
     Firewall: Windows Firewall
 Graphics
     Features
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     Asynchronous Pan/Zoom: none
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Today without doing anything it is working

Modified by День сумо

Thank you. The problem went away on its own. Returned for a day then went away again. Very odd.

This started happening about 2 weeks ago. In my case I am sending e-mails to a distribution list. I receive a kickback, mentioning an address that is not on the list. I've learned that it is an address of someone who changed his address four years ago. I have searched my settings for signs that there might be a default address buried somewhere in the compose settings , or a problem with address book. No luck.

Perryb @ porthome