We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird email not working on my main email account

dwiltshire2
dwiltshire2
more options

Hi, I live in the UK and my main thunderbird email does not send emails ...i can recieve them....i use virgin media as my ISP and i have checked that my email works on their Web based email & it works fine. Summary :- I have 2 email addresses, ,,,,,my main account does not send. i have another account and it works fine .. i entered a new password in the second account , saved the new password in password manager for the 2nd account ..All good with that .

There is NO saved password for my main account as i removed it thinking it would cure the issue ...err No it did'nt . When i open Thunderbird on my main email , it asks for a password ...now being as i removed the password requirement ...is this a contributing factor .......

Any help would be greatly appreciated

Kindest regards

Derrick

Hi, I live in the UK and my main thunderbird email does not send emails ...i can recieve them....i use virgin media as my ISP and i have checked that my email works on their Web based email & it works fine. Summary :- I have 2 email addresses, ,,,,,my main account does not send. i have another account and it works fine .. i entered a new password in the second account , saved the new password in password manager for the 2nd account ..All good with that . There is NO saved password for my main account as i removed it thinking it would cure the issue ...err No it did'nt . When i open Thunderbird on my main email , it asks for a password ...now being as i removed the password requirement ...is this a contributing factor ....... Any help would be greatly appreciated Kindest regards Derrick

All Replies (1)

dwiltshire2
dwiltshire2 Question owner
more options

Here is a screenshot of the ONLY saved logins ...this for my dwilt email account that works fine ...i get a pop up message saying enter password for my Main account but there is no password requirement as i removed it for that account .