Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Settings will not display, tried to reinstall Thunderbird but still won't display Settings

more options

First noticed that the Help About screen says "Unable to check for updates due to internal error. Updates available at https://www.thunderbird.net/"

Then trying to view Settings to change automatic update, it will not display. Account settings will display, not general Thunderbird Settings.

Tried to reinstall Thunderbird but did not fix the problem.

First noticed that the Help About screen says "Unable to check for updates due to internal error. Updates available at https://www.thunderbird.net/" Then trying to view Settings to change automatic update, it will not display. Account settings will display, not general Thunderbird Settings. Tried to reinstall Thunderbird but did not fix the problem.

All Replies (3)

more options

It is working now. Not sure what happened but I think I was able to uninstall the background install service, or just uninstalled Thunderbird. Then with the reinstalled setup did not enable background install.

Helpful?

more options

False alarm, the one that is working is a different computer. The new computer is the one with the problem. I uninstalled the Maintenance service, and Thunderbird e-mail, then reinstalled Thunderbird without the Maintenance service, but the problem still exists.

Helpful?

more options

OK, both machines, one Windows 10, one Windows 11, both now working.

It is on automatic update now, not sure if that impacted the fix.

Also, it is impressive how difference the program looks in Windows 11, really like the count of messages and size of folders that displays now.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.