Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 4 replies
  • 2 have this problem
  • 1 view
  • Last reply by Dennist100

more options

Install latest version & try to start Firefox the Mozilla Crash Reporter appears. I never get the Firefox window. Uninstalled, reinstalled, same problem. Uninstalled, installed 3.6 - works. Uninstall 3.6, reinstall 15.0.1 - still crashes at start.

Install latest version & try to start Firefox the Mozilla Crash Reporter appears. I never get the Firefox window. Uninstalled, reinstalled, same problem. Uninstalled, installed 3.6 - works. Uninstall 3.6, reinstall 15.0.1 - still crashes at start.

Chosen solution

Try to disable hardware acceleration in Firefox.

Read this answer in context 👍 1

All Replies (4)

more options

Chosen Solution

Try to disable hardware acceleration in Firefox.

more options

How can I do this if I never get the Firefox window?

more options

You can use one of these to start Firefox in Safe mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled

You can also try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that works.

more options

Thanks cor-el. That fixed it. Goodbye IE/Opera!

)