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in my bonus collector,since the last up date,keeps giving me a message :GREAT TO KEEP PLAYING PLEASR RECONNECT: It does not add up the coins and .please fix

janetgriffin
janetgriffin
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there isnt much else, since the last update i cannot collect coins from the auto bonus collector because of the message for me to reconnect. i click on it and nothing happens. can you help me with this

there isnt much else, since the last update i cannot collect coins from the auto bonus collector because of the message for me to reconnect. i click on it and nothing happens. can you help me with this

Chosen solution

Hi janetgriffin,

Thank you for your question, and I am sorry to hear that the bonus collector is not working. Please make sure that Firefox is configured to connect to the internet the same way your computer does. These settings are in this menu: Firefox > Options/Preferences > Advanced > Network >

The error is a common real player issue http://service.real.com/help/faq/top5/rp_cannot_connect.html please troubleshoot this as well. You can temporarily disable the Firewall and Antivirus as well to make sure it is not blocking the connection.

I hope this helps.

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All Replies (2)

guigs
guigs
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Chosen Solution

Hi janetgriffin,

Thank you for your question, and I am sorry to hear that the bonus collector is not working. Please make sure that Firefox is configured to connect to the internet the same way your computer does. These settings are in this menu: Firefox > Options/Preferences > Advanced > Network >

The error is a common real player issue http://service.real.com/help/faq/top5/rp_cannot_connect.html please troubleshoot this as well. You can temporarily disable the Firewall and Antivirus as well to make sure it is not blocking the connection.

I hope this helps.

janetgriffin
janetgriffin Question owner
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Thank you for getting. Ack to me. As it turns out it is systems problems, and they have pulled the app. Thank you again. Janet griffin