We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

Account Recovery Key

  • 2 답장
  • 3 이 문제를 만남
  • 14 보기
  • 최종 답변자: kfoxSupport

kfoxSupport
kfoxSupport
more options

In updating the OS of my workstation, we did a synch of the firefox data before the workstation was reset and updated. From there we created a Firefox Recovery Key that I have access to now. When I got Firefox installed on the new install, it did not recognize the email address associated with the synch account that I had. I set up the synch using a new email address and verified that. From here I though I could import the recovery key file I have and can't see where that can be done.

Is it possible to associate a new profile synch account and have it use my recovery key to get my old data?

On my old account that was associated with another email, why did it not recognize the email address associated with it? On my end this was a valid email address to me and before the computer was wiped I confirmed that the email address on the old setup was associated with the old synch account. Can this somehow be recovered or synched?

In updating the OS of my workstation, we did a synch of the firefox data before the workstation was reset and updated. From there we created a Firefox Recovery Key that I have access to now. When I got Firefox installed on the new install, it did not recognize the email address associated with the synch account that I had. I set up the synch using a new email address and verified that. From here I though I could import the recovery key file I have and can't see where that can be done. Is it possible to associate a new profile synch account and have it use my recovery key to get my old data? On my old account that was associated with another email, why did it not recognize the email address associated with it? On my end this was a valid email address to me and before the computer was wiped I confirmed that the email address on the old setup was associated with the old synch account. Can this somehow be recovered or synched?

선택된 해결법

hello kfoxSupport, firefox 29 has introduced a new sync system which isn't compatible with accounts set up in prior versions.

in this case you'd probably have to use a workaround and first download the prior firefox 28 version and disable automatic updating for the moment (in options > advanced > update): Install an older version of Firefox

then try to link your device the old sync account by using the old email/password/recovery key-combo. after you have successfully restored your data this way you can upgrade to firefox 29 and probably also switch to the new sync system on all of your devices: Sync your Firefox bookmarks, history, passwords and more

문맥에 따라 이 답변을 읽어주세요 👍 1

모든 댓글 (2)

philipp
philipp
  • Moderator
more options

선택된 해결법

hello kfoxSupport, firefox 29 has introduced a new sync system which isn't compatible with accounts set up in prior versions.

in this case you'd probably have to use a workaround and first download the prior firefox 28 version and disable automatic updating for the moment (in options > advanced > update): Install an older version of Firefox

then try to link your device the old sync account by using the old email/password/recovery key-combo. after you have successfully restored your data this way you can upgrade to firefox 29 and probably also switch to the new sync system on all of your devices: Sync your Firefox bookmarks, history, passwords and more

kfoxSupport
kfoxSupport 질문자
more options

Thanks for the help, that worked just like you said.