Please visit about:crashes and paste into your reply 5 recent Crash IDs that is just the text lines that start with bp- Later the forum software converts them to links.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

paufidas said

My Firefox is constantly crashing after upgrading to latest version. Tried Safe mode and it does´t work either. It starts and after a few seconds crashes.

Hi.

These are the latest 5 IDs bp-04ee6845-064a-41e5-a029-c43102150722 bp-c3a3581d-75bb-4824-99bb-a00d32150722 bp-438deaa1-e966-41a7-ac19-bb3ac2150722 bp-4d1b18e8-d99c-446f-8e5f-d274f2150722 bp-3d7463a8-3397-4e67-9a6c-ab6452150722

Also from today I have submitted these two additional ones bp-37f205bb-31d1-4d9d-b357-b82142150722 bp-b4aa444a-9133-4ea2-9a3f-a16bb2150722

Thanks for your help. Paulo

The crash report flagged these programs;

ContactsFoundation

VideoDecodeAcceleration

AppleGVA

IOSurface 

IOKit

AppKit

VideoToolbox

libsystem_kernel.dylib =  ? Word for Mac

libsystem_malloc.dylib = unknown Mac ?

Foundation

CoreMedia

CoreFoundation

For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.

check this:

• see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

• disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

• http://kb.mozillazine.org/Flash#Troubleshooting