Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Cannot download Thunderbird

  • 3 답장
  • 1 이 문제를 만남
  • 8 보기
  • 최종 답변자: D.D.B.

more options

After hitting Run, and the file extracts, I get a "Run as" dialogue box stating, "You may not have the necessary permissions to use all the features of the program you're about to run. You may run this program as a different user or continue to run the program as the current user."

It then gives me to options to run as DEBBIESTOSHI-Debbie (me, of course) or a separate button with a username (defaulted as "Administrator") and a password box. No matter what I choose and hit "OK" the program simply does nothing else from there. The box disappears and nothing else ever happens. It's my home computer. I'm the only one here and am logged in as the administrator (checked and double checked). Very frustrating! Please advise how to fix this. Thank you.

After hitting Run, and the file extracts, I get a "Run as" dialogue box stating, "You may not have the necessary permissions to use all the features of the program you're about to run. You may run this program as a different user or continue to run the program as the current user." It then gives me to options to run as DEBBIESTOSHI-Debbie (me, of course) or a separate button with a username (defaulted as "Administrator") and a password box. No matter what I choose and hit "OK" the program simply does nothing else from there. The box disappears and nothing else ever happens. It's my home computer. I'm the only one here and am logged in as the administrator (checked and double checked). Very frustrating! Please advise how to fix this. Thank you.

선택된 해결법

the administrator on a windows computer is not the same as logging in as administrator. But wither way I am logged in as administrator and have no issues using Thunderbird installer. Perhaps you have other security software in play like an anti virus suite.

문맥에 따라 이 답변을 읽어주세요 👍 1

모든 댓글 (3)

more options

선택된 해결법

the administrator on a windows computer is not the same as logging in as administrator. But wither way I am logged in as administrator and have no issues using Thunderbird installer. Perhaps you have other security software in play like an anti virus suite.

more options

Matt said

the administrator on a windows computer is not the same as logging in as administrator. But wither way I am logged in as administrator and have no issues using Thunderbird installer. Perhaps you have other security software in play like an anti virus suite.
I hadn't thought of that! Will try again with the antivirus temporarily turned off. Thanks.

more options

Instead of turning off the antivirus, I opened the download file and just clicked on "run as administrator". That did the trick!