Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Black screen on all tabs, must close ff and open again. Dont know much about computers. TY

  • 1 답장
  • 1 이 문제를 만남
  • 1 보기
  • 최종 답변자: FredMcD

more options

Often. 5 recent crashing reports (I usually shut black screens down myself so perhaps not registered as crashing): Report ID Date Submitted 9c4a7609-15f2-4afa-ad55-57036d24ef64 1/12/2017 11:54 AM 19902294-602e-408c-b901-26053dde6356 12/18/2016 5:18 PM b974f377-9775-40dc-81e8-aaedd5cf08ef 12/5/2016 6:59 PM 3e1c8f2e-f3be-4170-910c-3959177ddac7 11/19/2016 7:27 AM bp-b8d139ca-167b-43d4-b8f3-0a2722161029 10/29/2016 4:43 PM

Often. 5 recent crashing reports (I usually shut black screens down myself so perhaps not registered as crashing): Report ID Date Submitted 9c4a7609-15f2-4afa-ad55-57036d24ef64 1/12/2017 11:54 AM 19902294-602e-408c-b901-26053dde6356 12/18/2016 5:18 PM b974f377-9775-40dc-81e8-aaedd5cf08ef 12/5/2016 6:59 PM 3e1c8f2e-f3be-4170-910c-3959177ddac7 11/19/2016 7:27 AM bp-b8d139ca-167b-43d4-b8f3-0a2722161029 10/29/2016 4:43 PM

모든 댓글 (1)

more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.


Product Firefox Release Channel release Version 49.0.2 Build ID 20161019084923 OS Windows 10 OS Version 10.0.14393

Your System Details shows you are using Firefox 50.0 Did you do an upgrade?


bp-b8d139ca-167b-43d4-b8f3-0a2722161029 Signature: PL_HashTableDestroy | SECOID_Shutdown

DropboxExt.1.0.dll = Dropbox

This is for Sumo's Related Bugs 721710 NEW --- Crash in PL_HashTableDestroy coming from ShutdownNSS


Please post the other crash reports.