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Can't Remember Password

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I'm locked out of my thunderbird acc after my system crashed months ago and I lost everything, including my passwords. Acc was set up on my laptop (desktop folder) and I'm simply unable to access my @gi***o.com email account. Please help!

I'm locked out of my thunderbird acc after my system crashed months ago and I lost everything, including my passwords. Acc was set up on my laptop (desktop folder) and I'm simply unable to access my @gi***o.com email account. Please help!

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Thunderbird is a mail client and as such stores mail passwords for mail account when asked to do so. It does not have a password nor is there any option to reset a password. That is done with your mail provider. That would be @gi***o.com

If however you are just getting some sort of password error message you might want to try disabling any mail scanning your anti virus product does before trying anything else to fix the issue.

To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.