Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Can't open Firefox

  • 4 답장
  • 1 이 문제를 만남
  • 23 보기
  • 최종 답변자: cor-el

more options

This morning, when I tried to open Firefox I got a message saying that Windows couldn't locate the file.

I originally just clicked on the icon on my screen.

I then tried going to the program file folder and opening by clicking on the exe file. Same message.

I tried downloading a new copy of Firefox.

The same message came up when I tried to open it.

I made Firefox an exception on my security software. No change.

Any ideas what to do next?

This morning, when I tried to open Firefox I got a message saying that Windows couldn't locate the file. I originally just clicked on the icon on my screen. I then tried going to the program file folder and opening by clicking on the exe file. Same message. I tried downloading a new copy of Firefox. The same message came up when I tried to open it. I made Firefox an exception on my security software. No change. Any ideas what to do next?

선택된 해결법

See https://support.mozilla.org/en-US/questions/1290655 Windows can't find Firefox-follow up

It looks like this is now resolved.

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (4)

more options

선택된 해결법

See https://support.mozilla.org/en-US/questions/1290655 Windows can't find Firefox-follow up

It looks like this is now resolved.

more options

The Refresh Firefox feature can fix many issues by restoring Firefox to its default state while saving your essential information. Consider using it before going through a lengthy troubleshooting process. The Firefox Safe Mode window includes a Refresh Firefox option. You can start Firefox in Safe Mode by holding down the shift key while starting Firefox.

There is some links which also helps after that above https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#w_safe-mode-window

Thanks

글쓴이 Himanshu prabhakar 수정일시

more options

Hi rcitti1, if I understand your solution correctly, you did this:

  1. Open the Firefox program folder: C:\Program Files\Mozilla Firefox
  2. right-click the file firefox.exe and choose Copy
  3. right-click a blank area of the folder and choose Paste -- Windows creates a file named firefox - Copy.exe
  4. Double-click firefox - Copy.exe to launch Firefox successfully.

Wow, that's strange.

Over the years, some malware that prevented Firefox from running was fooled by adding a 1 to the file name, i.e., firefox1.exe. While I don't know whether you have malware on your system, it's worth doing some follow-on scans, I think. Our support article recommends some tools for that: Troubleshoot Firefox issues caused by malware.

more options

This is a problem with Avast making changes to some registry keys.

  1. Open run (Windows key + r)
  2. Type: regedit
  3. Navigate/Search to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Option
  4. Delete the (Debugger) folders of the apps that do not work