Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

When printing bank statement part of document is completely blacked out

  • 2 답장
  • 1 이 문제를 만남
  • 66 보기
  • 최종 답변자: bobcard

more options

I have a problem printing my bank statement using Mozilla Firefox. Portions of the statement (in a table format) are completely blacked out. Other portions of the statement which are also in a table format print tine. I do not have the problem when using Microsoft Edge (same desktop) or Safari (iPad) and I am using the same printer for all three browsers. The statement utilizes Acrobat Reader so I first uninstalled and then reinstalled Acrobat Reader. The problem persisted. Clearly, the problem is with Mozilla Firefox. I have taken all the steps suggested in "Fix printing problems in Firefox" to no avail. This included resetting all Firefox printer settings. Since it is my bank statement I cannot send you a copy of the printout. However, I will say that the Mozilla Firefox print preview does not show any portion of the document being blacked out - it only occurs upon printing and only when using Mozilla Firefox.

I have a problem printing my bank statement using Mozilla Firefox. Portions of the statement (in a table format) are completely blacked out. Other portions of the statement which are also in a table format print tine. I do not have the problem when using Microsoft Edge (same desktop) or Safari (iPad) and I am using the same printer for all three browsers. The statement utilizes Acrobat Reader so I first uninstalled and then reinstalled Acrobat Reader. The problem persisted. Clearly, the problem is with Mozilla Firefox. I have taken all the steps suggested in "Fix printing problems in Firefox" to no avail. This included resetting all Firefox printer settings. Since it is my bank statement I cannot send you a copy of the printout. However, I will say that the Mozilla Firefox print preview does not show any portion of the document being blacked out - it only occurs upon printing and only when using Mozilla Firefox.

선택된 해결법

We don't want you to share your bank statement.

As a workaround, please use the download button on Firefox's PDF viewer to launch the PDF into Acrobat/Reader for printing. (I do this whenever the built-in viewer doesn't do a good job.) That button appears on the viewer's toolbar:

문맥에 따라 이 답변을 읽어주세요 👍 1

모든 댓글 (2)

more options

선택된 해결법

We don't want you to share your bank statement.

As a workaround, please use the download button on Firefox's PDF viewer to launch the PDF into Acrobat/Reader for printing. (I do this whenever the built-in viewer doesn't do a good job.) That button appears on the viewer's toolbar:

more options

Thank you. The workaround was a success. I will try to remember to do this in the future; but, I still don't understand why the initial problem ONLY occurred in Mozilla Firefox.