We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Firefox not saving username/passwords v111.0.1

  • 6 답장
  • 0 이 문제를 만남
  • 2 보기
  • 최종 답변자: janineelewis

more options

After the last upgrade, Firefox no longer saves my password information even thought I always click "Save".

In my Privacy & Security - "Logins and Passwords" settings, I have it checked to autofill. I am not using Private Browsing and the only extension I have is DuckDuckGo. I tried to remove that extension and try again, but it still would not save.

What else to check?

After the last upgrade, Firefox no longer saves my password information even thought I always click "Save". In my Privacy & Security - "Logins and Passwords" settings, I have it checked to autofill. I am not using Private Browsing and the only extension I have is DuckDuckGo. I tried to remove that extension and try again, but it still would not save. What else to check?
첨부된 스크린샷

선택된 해결법

Try to create the same login, the password 1234567 and see if it works. see screenshot Can you share the URL you're using in your screenshot? Another test, try downloading a different version of Firefox (Dev, Beta, or Nightly) and see if you have the same issues with passwords. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

문맥에 따라 이 답변을 읽어주세요 👍 1

모든 댓글 (6)

more options

Do you mean saving logins to the Password Manager (about:logins) ? Can you use "Create New Login" ?


Detail like websites remembering you and log you in automatically is stored in cookies, so make sure you aren't clearing important cookies.

You can use these steps to make a website recognize and remember you.

  • create a cookie allow exception with the proper protocol (https:// or http://) to make a website remember you

You can check that you aren't clearing important cookies.

  • using "Delete cookies and site data when Firefox is closed" to clear cookies keeps cookies with an allow exception
    in 102+ version toggling this setting makes changes to the "Clear history when Firefox closes" settings and those settings prevail
  • using "Clear history when Firefox closes" in Firefox 102+ honors exceptions and keeps cookies with an allow exception, previous versions removed all cookies

Make sure to keep the "Site settings".

  • clearing "Site settings" clears exceptions for cookies, images, pop-up windows, and software installation and exceptions for passwords and other website specific data
  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Exceptions"
  • Settings -> Privacy & Security
    Firefox will: "Use custom settings for history":
    [X] "Clear history when Firefox closes" -> Settings
more options

No, I cannot seem to create a new login. I get the error "An error occurred while trying to save this password".

more options

선택된 해결법

Try to create the same login, the password 1234567 and see if it works. see screenshot Can you share the URL you're using in your screenshot? Another test, try downloading a different version of Firefox (Dev, Beta, or Nightly) and see if you have the same issues with passwords. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

more options

Using 1234567 as the password did not solve it - same problem. I changed my Firefox password (as it was existing since 2017) and then also downloaded the MacOS version and replaced the existing version. While replacing, it asked if I wanted to do that since I was overwriting a newer version. When I look at the "About" after replacing, it still shows the same version number but everything seems fixed now. Thank you for your help.

more options

In the screenshot of where you tried to create a login, I see a notification bar asking to provide the Primary Password. Not having unlocked the logins via the PP is the likely cause of the error you got.

more options

I agree, but every time I clicked on that, it would take me to my account, like I was already logged in. That's why I changed my password.