Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

All Trash Messages over 3 Weeks Old are Missing

  • 2 답장
  • 1 이 문제를 만남
  • 1 보기
  • 최종 답변자: jl11

more options

I've used Thunderbird IMAP forever. Probably 20 years. I just went to retrieve a 4-month-old message from my Trash file and found all messages beyond 3 weeks ago were gone. "Empty Trash on Exit" is NOT checked (never has been, ever). "When I Delete a Message: Move it to Trash" is selected. Always has been. I've never manually removed Trash messages. I was wondering if maybe my mobile phone was able to change the Trash retention settings, but I see no control for that on Samsung's mail server, so I assume that's not possible from the phone.

Frustrating. I really need a message from 3 months ago. What did I do wrong?

I've used Thunderbird IMAP forever. Probably 20 years. I just went to retrieve a 4-month-old message from my Trash file and found all messages beyond 3 weeks ago were gone. "Empty Trash on Exit" is NOT checked (never has been, ever). "When I Delete a Message: Move it to Trash" is selected. Always has been. I've never manually removed Trash messages. I was wondering if maybe my mobile phone was able to change the Trash retention settings, but I see no control for that on Samsung's mail server, so I assume that's not possible from the phone. Frustrating. I really need a message from 3 months ago. What did I do wrong?

모든 댓글 (2)

more options

Depending on your email provider, the server may delete messages in the Trash folder after a certain time. With IMAP Thunderbird can only see what exists on the server. Check with your email provider.

Having said that, it sounds like a silly idea to me to use Trash as an archive folder. Thunderbird does have a built-in archiving feature. https://support.mozilla.org/kb/archived-messages

Wrt the lost messages, I'd backup stuff I don't want to lose. You could easily restore messages from a backup, assuming you did take the effort creating one in the first place.

글쓴이 christ1 수정일시

more options

christ1 said

Depending on your email provider, the server may delete messages in the Trash folder after a certain time.

I checked with my host and they do not delete IMAP email files (trash or otherwise). It's a mystery.

It's hard to know which messages will be needed 6 months or 2 years from now, but using the "Archive" feature is a good idea. Thanks.