We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Folders disappeared - years of email archives - please help!

more options

I'm using TB 102.15.1 on Mac

I use TB for work. I have (or had) folders where I keep archives of all work-related emails for all of my clients. I had one folder for each of my clients. After I read emails in my inbox, I move them to the relevant client folder to archive them. These folders have email archives going back for several years.

Just now I was reading emails in my inbox, then moving them to folders for archival, by dragging and dropping them into the relevant client folder. I had just finished reading an email and was about to drag/drop it into a folder for archival, and the folders were gone. There was a top-level folder called "Active Projects". There were sub-folders within the "Active Projects" folder - one for each client.

Not ALL folders have disappeared. Only the Active Projects folder has disappeared.

But,... I alt-clicked on an email in my inbox to get the pop-up window with a bunch of options for things to do with the email. I could select Move To -> Recent -> and the nested window that shows recent folders pops up, and it shows the client folders and I can (apparently) move emails to the client folders. But I can't see the folders.

Please help! This is years of work history. Any suggestions for how to get the Active Project folder and all of my client sub-folders to reappear?

I'm using TB 102.15.1 on Mac I use TB for work. I have (or had) folders where I keep archives of all work-related emails for all of my clients. I had one folder for each of my clients. After I read emails in my inbox, I move them to the relevant client folder to archive them. These folders have email archives going back for several years. Just now I was reading emails in my inbox, then moving them to folders for archival, by dragging and dropping them into the relevant client folder. I had just finished reading an email and was about to drag/drop it into a folder for archival, and the folders were gone. There was a top-level folder called "Active Projects". There were sub-folders within the "Active Projects" folder - one for each client. Not ALL folders have disappeared. Only the Active Projects folder has disappeared. But,... I alt-clicked on an email in my inbox to get the pop-up window with a bunch of options for things to do with the email. I could select Move To -> Recent -> and the nested window that shows recent folders pops up, and it shows the client folders and I can (apparently) move emails to the client folders. But I can't see the folders. Please help! This is years of work history. Any suggestions for how to get the Active Project folder and all of my client sub-folders to reappear?

모든 댓글 (1)

more options

Problem solved. It looks like I dragged the "Active Projects" folder into another folder without realizing it. I found it and moved it back to where it was originally.

Crisis averted!