We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

Sync to Android phone broken

  • 2 답장
  • 0 이 문제를 만남
  • 11 보기
  • 최종 답변자: DB

DB
DB
more options

I've had no issues with Firefox Sync on desktop but frequent issues on Android.

I've reported issues previously here: https://bugzilla.mozilla.org/show_bug.cgi?id=1879003

Yesterday, it failed in a different way, announcing that I needed to sign into Sync. I've tried a dozen times yesterday and today using both QR scan and email confirmation. All fail in various ways. For example:

  • After scanning QR code: "500 Error Oh dear, something went wrong there"
  • After scanning QR code: "Pairing not successful. Error while creating the pairing channel"
  • After scanning QR code and approving on mobile device and desktop, desktop says success, but phone stays on "Approval now required from your other device" Interestingly this page isn't open in the normal browser. If I click the three dot menu, it says "POWERED BY FIREFOX, Open in Firefox"
  • After going through all the steps and it saying "You're signed into Firefox," yet when I go to share a tab, it asked me to sign in.

Any tips on getting Firefox Sync to work? I don't see any troubleshooting sections in the online help articles.

I've had no issues with Firefox Sync on desktop but frequent issues on Android. I've reported issues previously here: https://bugzilla.mozilla.org/show_bug.cgi?id=1879003 Yesterday, it failed in a different way, announcing that I needed to sign into Sync. I've tried a dozen times yesterday and today using both QR scan and email confirmation. All fail in various ways. For example: * After scanning QR code: "500 Error Oh dear, something went wrong there" * After scanning QR code: "Pairing not successful. Error while creating the pairing channel" * After scanning QR code and approving on mobile device and desktop, desktop says success, but phone stays on "Approval now required from your other device" Interestingly this page isn't open in the normal browser. If I click the three dot menu, it says "POWERED BY FIREFOX, Open in Firefox" * After going through all the steps and it saying "You're signed into Firefox," yet when I go to share a tab, it asked me to sign in. Any tips on getting Firefox Sync to work? I don't see any troubleshooting sections in the online help articles.

글쓴이 DB 수정일시

모든 댓글 (2)

Skgh12
Skgh12
more options

Hi there i would try clearing the cache of the app on your android phone to see if that helps.

DB
DB 질문자
more options

I tried clearing cache just now but no luck.

After clearing cache, I went to Account info got a 500 server error, reloaded, signed in, entered email confirmation code and it said "working" but never proceeded beyond that.

Presumably Sync pairing on Android is working for most people? I'm using a Samsung S10.