Freezes when adding a second Google account
Background: I have Firefox on a brand new Thinkpad X1 Gen 11, running Windows 11. I have used Firefox with multiple Google accounts on an older machine for 5+ years. That machine is running Windows 11 as well.
Problem: I cannot add multiple Google accounts in order to access Gmail, Drive, etc. I have added the first, my personal account. When I select "Add another account" from the menu icon in Gmail website, it takes me to the add account page. As soon as I try to highlight the name of my personal account, it freezes and the only option is to shut it down. To be clear, this is trying to add a Google account when browsing, *not* trying to create multiple profiles in Firefox. I have refreshed, reinstalled, and searched for a solution. What is going on?
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Hi, when you say
Julia Linfors said
As soon as I try to highlight the name of my personal account, it freezes and the only option is to shut it down.
I think of a drop-down list appearing below the username box. Is that the situation?
Assuming so, can you tell whether you are selecting a login saved in Firefox, or a Firefox form history item that isn't connected to a saved login, or a name suggested by Google from past visits?
It sounds like one or more of those could be a problem, but if you don't select anything from a drop-down, you press Esc, and just type a Gmail address into the box, does that work any better?
You can try these steps in case of issues with webpages:
You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl+F5" or press "Ctrl+Shift+R" (Windows,Linux)
- press "Command+Shift+R" (Mac)
Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.
"Remove the Cookies" for websites that cause problems:
- Settings -> Privacy & Security
Cookies and Site Data: "Manage Data"
"Clear the Cache":
- Settings -> Privacy & Security
Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear
- https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
- https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.
- switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click "Refresh Firefox" in the Troubleshoot Mode start window
- https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
You can check for issues with Enhanced Tracking Protection and Total Cookie Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.
- click the shield icon for more detail and possibly disable the protection
You can check the Web Console for relevant-looking messages like about blocked content.
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