Firefox will not open up. It gives me the choice to reset firefox or open safe mode. reset firefox does nothing and safe mode just continues to load .
When it is in safe mode the wheel just spins and nothing happens. When reset firefox is selected nothing happens. I have erased firefox and redownloaded it many times and the same thing occurs.
When it is in safe mode the wheel just spins and nothing happens. When reset firefox is selected nothing happens. I have erased firefox and redownloaded it many times and the same thing occurs.
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Can you bring up the Profile Manager to create a new profile?
Create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem