We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

i have problem with my sync

  • 1 답장
  • 1 이 문제를 만남
  • 12 보기
  • 최종 답변자: the-edmeister

tisho_bs
tisho_bs
more options

Hi I was using firefox 27 (32bit) with sync active , i wanted to try firefox nightly (64bit) i tried to sync it up with my existing account but i got error , so i register a new account with the same email like my existing.

When i got back to firefox 27 (32bit) and i use my account info and Firefox Recovery Key i got empty sync from your system .

Is there a way to fix my problem because i don't have other device from with i can get back my staff....

Hi I was using firefox 27 (32bit) with sync active , i wanted to try firefox nightly (64bit) i tried to sync it up with my existing account but i got error , so i register a new account with the same email like my existing. When i got back to firefox 27 (32bit) and i use my account info and Firefox Recovery Key i got empty sync from your system . Is there a way to fix my problem because i don't have other device from with i can get back my staff....

모든 댓글 (1)

the-edmeister
the-edmeister
  • Moderator
more options
  1. There's a new version of Sync in Firefox 29 and 30. which is not backward compatible with earlier versions.
  2. Did you create a new Profile for Nightly (Firefox 30)? Or did you use the same "release version" Profile?


If you didn't create a new Profile for Nightly, try creating a new Profile for Firefox 27 release now, and then see if you can recover data from your original Sync account.
https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles