Firefox Community Forum

Lately I have been having an issue on Firefox with YouTube stopping and buffering after one minute. This occurs on all videos but only on Firefox. YouTube runs fine on other browsers.

I have tried changing the resolution and disabling ad blockers, but without resolving the situation. I am using the most recent build of Firefox. I have also expanded the size of the cache (after clearing it), but that did not help.

I can't seem to find any real help with this online, and I would appreciate any assistance anyone can give me.

Thanks!!

Hello.

For the past few months, I've been experiencing severe issues with performance that I noted appear only on YouTube. I have not noticed this on any other website. The site is unresponsive, takes a long time to load, key presses (pause, skip 10s, etc.) are registered with a massive delay. It is generally very unpleasant to use.

I have tried disabling all extensions, clearing data, I even reinstalled the entire operating system once for a different reason and the issue still persisted. I launched YouTube on different browsers (Chrome) with no performance issues at all.

I lived with this problem for a long time now, but recently it's becoming unbearable. I prefer Firefox to Chromium-based browsers, but as YouTube is a site I visit very frequently, I will unfortunately consider switching to another browser.

I have not found any useful resources regarding this issue on the Internet, it seems like it's not a common problem.

Any help is appreciated.

Dear Mozilla Community/Support Team,

I am reaching out to report an issue with my <a href="https://chipotlmenu.com">Wesbite</a>, which is not functioning properly when accessed through Firefox.

The website operates flawlessly on other browsers such as Chrome, Microsoft Edge, and Safari. However, on Firefox, I have noticed slow loading times, broken images and layout inconsistencies

This issue negatively impacts the user experience for visitors accessing the site through Firefox, which is a critical concern for me. I kindly request your guidance on diagnosing and resolving the problem. Please let me know if you need additional details or technical information to help investigate further.

Thank you for your time and assistance. I appreciate the dedication of the Mozilla team in supporting website compatibility and look forward to your response.

Best regards, Lily Floori Lilyfloori@gmail.com Owner, Chipotlmenu.com

This issue appeared fairly recently. When I open a downloaded picture from Firefox's downloads menu, it opens under Firefox window. So it's like the browser is in "always on top" mode when it happens. It's inconsistent and doesn't happen all the time, but I can't notice any pattern. Tested it in another browser and tried changing default image viewing software to make sure that the problem is with Firefox. It persists in troubleshooting mode as well.

Hi, I have a brand new macbook air and wanted to install my preferred browser, Firefox, but after installation Firefox will not launch. I’ve tried to install version 133.0.3 and when I try to launch it, Firefox always freezes and show 'Firefox (not responding)'. I have restarted my mac, reinstalled Sequoia OS, uninstalled/redownloaded/reinstalled, and I cannot get Firefox to launch, ever. Safari (built in) and DuckDuckGo (new install) browser both work.

Please let me know what I can try to do to get Firefox working.

This issue is about two executables in C:\Program Files\Mozilla Firefox:

• firefox.exe, which starts Firefox, and
• private_browsing.exe, which starts Firefox in Private Browsing mode.

If you start firefox.exe while private_browsing.exe is running, it restores the last session. I have been experiencing this issue for about a year.

Steps to reproduce:

• Start firefox.exe.
• Open x.com instead of your home page, and xe.com on a second tab.
• Exit Firefox (Alt+F4).
• Start private_browsing.exe.
• Start firefox.exe.
• Actual result: Three tabs are opened: x.com, xe.com, and your home page.
• Expected result: only your home page is opened.

Can anybody confirm the bug? Will there be a fix for this?

IDK what topic this is! When I close tabs but later restart the browser or come out of "sleep" - they are repoened. I'm not talking about the ones I left open. I closed them and they don't stay that way. They insert themselves into their original positions as if I had told them to reopen, and accumulate. I want them gone please :O( This has been going on for years.

Every so often for the past few days this "unfinished" program window has appeared on my pc on top of a normal Firefox window (see attached png). Does this have something to do with Firefox? I think the same thing appears when I first open Firefox, then it gets "filled in" and appears as a normal Firefox window. I am running Firefox 133.0.3 (64-bit) on Windows 10 Pro Version 22H2 build 19045.5247 Windows Feature Experience Pack 1000.19060.1000.0.

Firefox and Thunderbird issues. I am using Firefox v. 133.0.3 (64 bit) on Win 10 I have 2 default files: C:\Users\NewMain\AppData\Roaming\Mozilla\Firefox\Profiles\bwa3b8cx.default-1520739811795 with 1,114 items C:\Users\NewMain\AppData\Roaming\Mozilla\Firefox\Profiles\kfjgip7d.default with 55 items When I open Firefox I land on “Welcome to Firefox” and a second tab “Firefox Privacy NoticeꟷMozilla” appears. Sometimes two windows (2 versions) of Firefox open, both on the default Firefox screen. I have repeatedly tried to change the home screen. This works until I close Firefox. Upon restart the home page is gone and I revert to the default Firefox page. In Thunderbird I am using I have one Profile C:\Users\NewMain\AppData\Roaming\Thunderbird\Profiles\n7m9uw0t.default with 131 items. As with Firefox two windows open when I start Thunderbird. Currently one window has only my inbox. The other window opens with two tabs: Inbox and Account Settings. I no longer see the local folders I was using before things went awry. Questions: 1. How do I get Firefox to open one window and land on my desired home page? 2. How do I restore the saved passwords? 3. How do I get Thunderbird to open only once and on my inbox 4. How can I restore my “lost” local folders? I have looked at a number of FAQs and haven’t been able to suss out a cure. Also, it seems that both programs started having problems at the same time. Any help you can provide will be appreciated. R. Stober

Description: Intermittent black or white blocks partially covering parts of the image, this problem disappears when you open the same webpage in troubleshoot mode. Steps to Reproduce: This problem I have is when i open an image inside a website I am subscribed too. It first occured about three weeks ago, I tried all the available cleaning tools cache etc to try to resolve this issue. As none of that worked and I had the computer quite a while, I decided to do a complete new Windows installation but the problem was still there. This problem occurs in The British Newspaper Archive website, Newspapers At Ancestry website and Ancestry.co.uk, this problem does not occur using any other browers. I can open the same webpage in both Windows Edge and Duck Duck Go browsers and the issue is not there. So, that suggests to me that the issue is in the Firefox Browser itself. I have tried opening the webpage in the Firefox troubleshoot mode, and the issue then disappears, but then as I re-open Firefox normally, the issue returns. I would appreciate any assistance you can give me to resolve this issue. Thanks.

Hi, Bones here,

I recently had issues when using Firefox that after typing a couple letters into my google email sign in area my browser would freeze and then not respond. I did the "fix/restore" but now all of my saved passwords and book marks are gone. I'm almost positive I was signed in as a Mozilla account but its not there any more. Please any help to get them all back or to figure out what email it could be would be amazing.

Firefox is using too much of my Pcs proccessing power and causing my pc to freeze. The videos Im watching and twitch will just freeze then I have to hard reset my pc because the windows option to shut down or restart will do nothing. Even when I hit window+ctrl+shift+b to reset my graphics card it does nothing. please help me or I will have to stop using firefox which Ive been using for 20 years.

Hello,

I am a new firefox user and would like to use it 100%, but have been running into a few bugs. This one I have been unable to find this issue myself, so thought I would ask here. I use Qobuz to stream hi-res music up to 24bit/ 192kHz. Some albums do not have sound at that resolution. The file will load and timer shows the song is playing, but there is no audio. I can change the setting to stream at 16bit/44.1kHz and then I get audio. Again, this does not occur with all albums, some will stream at hi-res and some will not. An interesting note: the same file with no audio at hi-res on firefox will have audio at same resolution setting on chrome. The only thing I can think of is chrome is reducing resolution in the background, or maybe a DRM issue? I do have "Play DRM-controlled content" checked in firefox settings.

p.s. I am aware that streaming music through a browser is not necessarily the best way to listen to hi-res music, and my ears may, or may not hear the difference between the 16bit and 24bit. However, the issue is the functionality, or lack of.

Thank you in advance for any insight.

I have been playing a word game on Gamepoint.com...always worked. 3 days ago when the gameboard comes up it is messed up. I jumped onto microsoft edge and it works... firefox is having issues letting this game load properly...how do i fix?

Sometimes it restarts and sometimes it doesn't. I have tried all the gizmos like deleting my cache and things but to no avail. It used to work alright. Please help!

Hello

When attempting to pay for online purchases the new firefox upgrade (Mac 133.0.3) will not redirect from the merchant to the payment site. Yesterday, before the upgrade, was no problem making credit card purchases online; now, nothing. Please advise on how to set up new firefox version to allow redirect to payment websites from merchant sites.

Thank you.

Richard Rollins

Hi,

I have a laptop with an AMD Ryzen 7 8845HS CPU, including a Radeon 780M iGPU, running Ubuntu 24.04. In order to fully utilize the GPU by supporting OpenCL acceleration I installed the additional drivers by: `sudo amdgpu-install --usecase=graphics,multimedia,opencl --opencl=rocr --opengl=mesa`

After that programs which benefit from OpenCL acceleration recognize the GPU, however firefox starts crashing with the following error msg:

XPCOMGlueLoad error for file /usr/lib/firefox/libmozgtk.so: libwayland-client.so.0: failed to map segment from shared object Couldn't load XPCOM.

It seems that the AMD GPU drivers registered their libraries in `/etc/ld.so.conf.d` as 10-rocm-opencl.conf, 20-amdgpu.conf which means that libraries within the given folders are found first.

This applies to the libwayland-client library, which is used by `/usr/lib/firefox/libmozgtk.s`:

ldd /usr/lib/firefox/libmozgtk.so | grep amd libwayland-client.so.0 => /opt/amdgpu/lib/x86_64-linux-gnu/libwayland-client.so.0 (0x00007013767bf000)

Interestingly the same `libmozgtk.so` library is used by thunderbird:

ldd /usr/lib/thunderbird/libmozgtk.so | rg -i amd libwayland-client.so.0 => /opt/amdgpu/lib/x86_64-linux-gnu/libwayland-client.so.0 (0x00007d44b0f41000)

However thunderbird just works fine, so I expect that there might be something wrong with firefox utilizing this library.

Maybe I should also mention, that I'm not even using wayland as desktop compositor, but good old x11:

echo $XDG_SESSION_TYPE x11

Is there any way to further debug this issue?