Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Newbie Q: Trash is being automatically deleted every 7 days

  • 4 replies
  • 2 have this problem
  • 1 view
  • Paskiausią atsakymą parašė sfhowes

more options

I'm running Thunderbird V24.6.0 with an IMAP email account hosted by "myhosting.com". Settings are Synchronization & Storage set with "Keep messages for this account on this computer", "Synchronize all messages locally regardless of age", and "Don't delete any messages". But any email in my trash that is over 7 days old is disappearing.

Thanks in advance.

I'm running Thunderbird V24.6.0 with an IMAP email account hosted by "myhosting.com". Settings are Synchronization & Storage set with "Keep messages for this account on this computer", "Synchronize all messages locally regardless of age", and "Don't delete any messages". But any email in my trash that is over 7 days old is disappearing. Thanks in advance.

Chosen solution

There may be different retention settings on the server. Check with your email provider.

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (4)

more options

Chosen Solution

There may be different retention settings on the server. Check with your email provider.

more options

I figured out that I hit max capacity on my email account. So the provider was deleting "Trash". So I moved a bunch of my sent items to a local folder to free up space.

Is there a way to automatically move sent items older than 90 days (example) to local folder?

Thanks for your help!

more options

Typically you'd get a warning message from your email provider when you reach your quota.

I don't know of a way to automatically move messages based on age.

more options

You could try creating a filter that uses the rule Age in Days + is greater than + 90, with the Action 'Move Message To' (choose folder), but to have it act on the Sent folder, this add-on would be needed:

https://addons.mozilla.org/en-US/thunderbird/addon/send-filter/

http://chrisramsden.vfast.co.uk/3_How_to_install_Add-ons_in_Thunderbird.html

http://kb.mozillazine.org/Filters_(Thunderbird)