Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 4 replies
  • 1 has this problem
  • 14 views
  • Paskiausią atsakymą parašė tedzia

more options

83df8d63-b7f6-4f3f-84d7-1eae42150430

Firefox crashes in the idle mode and also in the safe mode.

83df8d63-b7f6-4f3f-84d7-1eae42150430 Firefox crashes in the idle mode and also in the safe mode.

Chosen solution

Uninstalled Trusteer Rapport and problem is solved

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (4)

more options

Firefox 37.0.2 Crash Report [@ mozilla::ipc::MessagePump::Run(base::MessagePump::Delegate*) ]


That is a problem with Trusteer software (RapportTanzanxx.DLL). Make sure that you have the latest updates of your Trusteer software.

You can try to contact Trusteer for support.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

  • Start Menu > Programs > Trusteer Rapport > Stop Rapport

Mac:System Preferences -> Other -> Rapport -> Stop Rapport


  • bug 1159484 - Firefox 37.0.2 crashes with Trusteer Rapport

Please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

Modified by cor-el

more options

Also, McAfee is known to cause issues.

more options

cor-el said

Firefox 37.0.2 Crash Report [@ mozilla::ipc::MessagePump::Run(base::MessagePump::Delegate*) ]

That is a problem with Trusteer software (RapportTanzanxx.DLL). Make sure that you have the latest updates of your Trusteer software.

You can try to contact Trusteer for support.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

  • Start Menu > Programs > Trusteer Rapport > Stop Rapport

Mac:System Preferences -> Other -> Rapport -> Stop Rapport


  • bug 1159484 - Firefox 37.0.2 crashes with Trusteer Rapport

Please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

more options

Chosen Solution

Uninstalled Trusteer Rapport and problem is solved