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Help! How do I prevent Firefox crashing on opening? - Crash Reporter "Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts"

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mas12779
mas12779
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I have tried to:

  • reinstall Firefox
  • completed various spyware and virus checks
  • ensured windows is up to date etc

See example few crash ID's below

I have tried to: * reinstall Firefox * completed various spyware and virus checks * ensured windows is up to date etc See example few crash ID's below

All Replies (1)

knorretje
knorretje
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Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-35b1826b-9d53-4c7f-a658-b155b2111108
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll or RapportTanzan8.dll in the stack.