Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

The Norton Identity Safe in Norton 360 Version 5 doesn't work in Firefox 8.0.

  • 2 replies
  • 18 have this problem
  • 13 views
  • Paskiausią atsakymą parašė Rick Mild

Rick Mild
Rick Mild
more options

Was using Norton Internet Security 2012. Upgraded to Norton 360 Version 5. Also upgraded Firefox to 8.0. Now the Norton Toolbar doesn't appear in Firefox, and the Norton Identity Safe is not accessible. Symantec instructed me to run LiveUpdate until all updates are applied; I did. The toolbar and Identity Safe are still not available in Firefox 8.0.

Was using Norton Internet Security 2012. Upgraded to Norton 360 Version 5. Also upgraded Firefox to 8.0. Now the Norton Toolbar doesn't appear in Firefox, and the Norton Identity Safe is not accessible. Symantec instructed me to run LiveUpdate until all updates are applied; I did. The toolbar and Identity Safe are still not available in Firefox 8.0.

Chosen solution

See original statement of the problem: I purchased and installed Norton 360 v5 (2012) as a replacement for Norton Internet Security 2012. I'm NOT running either NIS12 or NAV12. It took 4 runs of LiveUpdate for N360 to fully update. Now it works!

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (2)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

make sure are you using Norton 2012?

Norton released patch for Firefox 8 yesterday, See

Rick Mild
Rick Mild Klausimą uždavęs asmuo
more options

Chosen Solution

See original statement of the problem: I purchased and installed Norton 360 v5 (2012) as a replacement for Norton Internet Security 2012. I'm NOT running either NIS12 or NAV12. It took 4 runs of LiveUpdate for N360 to fully update. Now it works!