firefox keeps showing that I need to up grade firefox but I have the newest one, how to stop it
Keep getting popup message that I need to up grade fire fox, already have the newest one (no 26). Have uninstalled and reinstalled and still get the message, do I need to up grade, Have windows 7.
Chosen solution
Whenever you get a message / popup that software / files need to be updated,
DO NOT USE ANY OF THE PROVIDED LINKS.
While this may be a legitimate message, it could also be Malware or a Virus.
Any time you want or need to check for upgrades,
go to the web site of the True Owner of the program in question.
For example, to check out Firefox, go to Mozilla.org
or Firefox In Any Language.
All Replies (5)
Your Firefox appears to be the current Firefox 26. Your details aside show the expected Users Agent String:
- User Agent: Mozilla/5.0 (Windows NT 6.1; rv:26.0) Gecko/20100101 Firefox/26.0
You did not give full troubleshooting information when posting the question so I do not know what extensions are installed. I will not ask you to provide them at the moment, but do you sometimes uses something that hides the Firefox version or pretends to be something else ?
If not then maybe it is malware or some website trying to scam you. Please provide a screenshot of the message. See
ok I will post a screenshot when it comes up, and I have check my computer out and can not find any malware problems.
OK thanks for posting back. While waiting for the problem to reoccur you may wish to try some additional scans.
When checking for malware it is often a good idea to use multiple up-to-date tools because a single tool can not be expected to detect all problems, and often someone with malware may have more than one problem.
You can try these free programs to scan for malware, which work with your existing antivirus software:
- Microsoft Safety Scanner
- MalwareBytes' Anti-Malware
- TDSSKiller - AntiRootkit Utility
- Hitman Pro
- ESET Online Scanner
- AdwCleaner: (for adware)
- Kaspersky Free security scan
Microsoft Security Essentials is a good FREE permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Chosen Solution
Whenever you get a message / popup that software / files need to be updated,
DO NOT USE ANY OF THE PROVIDED LINKS.
While this may be a legitimate message, it could also be Malware or a Virus.
Any time you want or need to check for upgrades,
go to the web site of the True Owner of the program in question.
For example, to check out Firefox, go to Mozilla.org
or Firefox In Any Language.
rich257, what is your homepage as is it old Firefox start page hosted by Google http://www.google.com/firefox ? as this page has not been maintained by Google ever since Firefox 4.0 was released as the homepage since has bee about:home