Why my connection is untrusted?
Application Basics
------------------
Name: Firefox
Version: 29.0
User Agent: Mozilla/5.0 (Windows NT 6.1; rv:29.0) Gecko/20100101 Firefox/29.0
Crash Reports for the Last 3 Days
---------------------------------
Report ID: bp-03d05e0e-1d25-4321-8272-30cdc2140405
Submitted: 1 minute ago
Report ID: bp-c3addf77-0826-4e23-be5d-891612140321
Submitted: 1 minute ago
Report ID: bp-1e2237e4-fe2f-431c-bb78-e767f2140305
Submitted: 1 minute ago
Report ID: bp-a2dbea3c-5ebc-4371-9c39-459552140305
Submitted: 1 minute ago
Report ID: bp-7bdb7fd9-990a-4c8c-aba4-8d4012140305
Submitted: 1 minute ago
Report ID: bp-324f13b9-263e-45f7-8e86-3eeb82140203
Submitted: 1 minute ago
Report ID: bp-ed5d76c7-2c6e-461b-a959-a815d2140105
Submitted: 1 minute ago
Report ID: bp-095f8cdf-57e7-4054-90c6-bff5e2131230
Submitted: 1 minute ago
Report ID: bp-0fca1efb-2131-4440-97fa-6be9f2131217
Submitted: 1 minute ago
Report ID: bp-7725ff28-68a4-4f4a-8fa5-3fe8f2131214
Submitted: 1 minute ago
Report ID: bp-fff5461e-a9e3-4b52-b62b-947bc2131212
Submitted: 1 minute ago
Report ID: bp-52f3bbd7-cceb-44de-bf9a-cb7f82131130
Submitted: 1 minute ago
Report ID: bp-59124d19-acdd-43a8-a554-9579c2131103
Submitted: 1 minute ago
Report ID: bp-75ccf4cf-13f0-41ad-9541-356812131030
Submitted: 1 minute ago
Report ID: bp-f3e61e74-879e-4720-ba81-320cd2131016
Submitted: 1 minute ago
Report ID: bp-3c991fc9-c6fd-425a-9725-a19a52131005
Submitted: 1 minute ago
Report ID: bp-7df5f2f9-7ae9-41f1-8a8c-3349e2130901
Submitted: 1 minute ago
Report ID: bp-ae4abeb3-9a7c-40a2-a0c2-92ca52130819
Submitted: 1 minute ago
Report ID: bp-aa3af708-fbc9-4c7e-a1d3-2a5872130817
Submitted: 1 minute ago
Report ID: bp-aae963f6-acd3-4ecb-a49f-590212130817
Submitted: 1 minute ago
Report ID: bp-a65086c3-a04b-4970-8698-953362130817
Submitted: 1 minute ago
Report ID: bp-d215c6f8-4a3c-4e79-a7dd-068522130812
Submitted: 1 minute ago
Report ID: bp-6fe5fa2e-e371-4e2f-a974-5eefa2130609
Submitted: 1 minute ago
Report ID: bp-f32d7a15-7617-4d09-9c9b-19ff72130409
Submitted: 1 minute ago
Report ID: bp-3ec8de71-d825-4025-a64b-a0e0d2130409
Submitted: 1 minute ago
Report ID: bp-1ae552e9-849e-4995-afcf-6f21d2130317
Submitted: 1 minute ago
Report ID: bp-e0dd9bc6-540d-4ae7-bacd-f7ec12121113
Submitted: 1 minute ago
Report ID: bp-74c68e7d-9801-46fb-a103-b399b2121111
Submitted: 1 minute ago
Report ID: bp-598ccc91-81bb-447f-b192-028262121111
Submitted: 1 minute ago
Report ID: bp-593a3038-6b19-4bca-ba74-4462c2121111
Submitted: 1 minute ago
Report ID: bp-1da2c479-40b8-428f-8c8d-0fd892121027
Submitted: 1 minute ago
Report ID: bp-6a5a1e93-f92f-44fb-816b-6d7c62121027
Submitted: 1 minute ago
Report ID: bp-b67e84f8-8fd5-464c-9723-be42d2120608
Submitted: 1 minute ago
Report ID: bp-f19327ed-32a7-4fd9-8dde-69fc52120606
Submitted: 1 minute ago
All Crash Reports (including 315 pending crashes in the given time range)
Extensions
----------
Name: AVG Security Toolbar
Version: 18.0.5.292
Enabled: false
ID: avg@toolbar
Name: IDM CC
Version: 7.3.31
Enabled: false
ID: mozilla_cc@internetdownloadmanager.com
Name: RealPlayer Browser Record Plugin
Version: 1.0
Enabled: false
ID: {ABDE892B-13A8-4d1b-88E6-365A6E755758}
Name: Web Assistant
Version: 2.0.0.601
Enabled: false
ID: {8E9E3331-D360-4f87-8803-52DE43566502}
Name: WordWeb one-click lookup
Version: 5.0.4405
Enabled: false
ID: wcapturex@deskperience.com
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.places.smartBookmarksVersion: 6
browser.sessionstore.upgradeBackup.latestBuildID: 20140403132807
browser.startup.homepage_override.buildID: 20140403132807
browser.startup.homepage_override.mstone: 29.0
dom.disable_open_during_load: false
dom.mozApps.used: true
extensions.lastAppVersion: 29.0
gfx.direct3d.last_used_feature_level_idx: 0
network.cookie.prefsMigrated: true
places.history.expiration.transient_current_max_pages: 51175
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.donottrackheader.enabled: true
privacy.sanitize.migrateFx3Prefs: true
security.default_personal_cert: Select Automatically
security.disable_button.openCertManager: false
security.disable_button.openDeviceManager: false
security.OCSP.enabled: 0
Graphics
--------
Adapter Description: Intel(R) HD Graphics Family
Adapter Drivers: igdumdx32 igd10umd32 igd10umd32
Adapter RAM: Unknown
Device ID: 0x0106
Direct2D Enabled: true
DirectWrite Enabled: true (6.1.7600.16972)
Driver Date: 6-26-2011
Driver Version: 8.15.10.2430
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 10
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.3
Version in use: 4.10.3
NSS
Expected minimum version: 3.16 Basic ECC
Version in use: 3.16 Basic ECC
NSSSMIME
Expected minimum version: 3.16 Basic ECC
Version in use: 3.16 Basic ECC
NSSSSL
Expected minimum version: 3.16 Basic ECC
Version in use: 3.16 Basic ECC
NSSUTIL
Expected minimum version: 3.16
Version in use: 3.16<pre><nowiki>Application Basics
------------------
Name: Firefox
Version: 29.0
User Agent: Mozilla/5.0 (Windows NT 6.1; rv:29.0) Gecko/20100101 Firefox/29.0
Crash Reports for the Last 3 Days
---------------------------------
Report ID: bp-03d05e0e-1d25-4321-8272-30cdc2140405
Submitted: 1 minute ago
Report ID: bp-c3addf77-0826-4e23-be5d-891612140321
Submitted: 1 minute ago
Report ID: bp-1e2237e4-fe2f-431c-bb78-e767f2140305
Submitted: 1 minute ago
Report ID: bp-a2dbea3c-5ebc-4371-9c39-459552140305
Submitted: 1 minute ago
Report ID: bp-7bdb7fd9-990a-4c8c-aba4-8d4012140305
Submitted: 1 minute ago
Report ID: bp-324f13b9-263e-45f7-8e86-3eeb82140203
Submitted: 1 minute ago
Report ID: bp-ed5d76c7-2c6e-461b-a959-a815d2140105
Submitted: 1 minute ago
Report ID: bp-095f8cdf-57e7-4054-90c6-bff5e2131230
Submitted: 1 minute ago
Report ID: bp-0fca1efb-2131-4440-97fa-6be9f2131217
Submitted: 1 minute ago
Report ID: bp-7725ff28-68a4-4f4a-8fa5-3fe8f2131214
Submitted: 1 minute ago
Report ID: bp-fff5461e-a9e3-4b52-b62b-947bc2131212
Submitted: 1 minute ago
Report ID: bp-52f3bbd7-cceb-44de-bf9a-cb7f82131130
Submitted: 1 minute ago
Report ID: bp-59124d19-acdd-43a8-a554-9579c2131103
Submitted: 1 minute ago
Report ID: bp-75ccf4cf-13f0-41ad-9541-356812131030
Submitted: 1 minute ago
Report ID: bp-f3e61e74-879e-4720-ba81-320cd2131016
Submitted: 1 minute ago
Report ID: bp-3c991fc9-c6fd-425a-9725-a19a52131005
Submitted: 1 minute ago
Report ID: bp-7df5f2f9-7ae9-41f1-8a8c-3349e2130901
Submitted: 1 minute ago
Report ID: bp-ae4abeb3-9a7c-40a2-a0c2-92ca52130819
Submitted: 1 minute ago
Report ID: bp-aa3af708-fbc9-4c7e-a1d3-2a5872130817
Submitted: 1 minute ago
Report ID: bp-aae963f6-acd3-4ecb-a49f-590212130817
Submitted: 1 minute ago
Report ID: bp-a65086c3-a04b-4970-8698-953362130817
Submitted: 1 minute ago
Report ID: bp-d215c6f8-4a3c-4e79-a7dd-068522130812
Submitted: 1 minute ago
Report ID: bp-6fe5fa2e-e371-4e2f-a974-5eefa2130609
Submitted: 1 minute ago
Report ID: bp-f32d7a15-7617-4d09-9c9b-19ff72130409
Submitted: 1 minute ago
Report ID: bp-3ec8de71-d825-4025-a64b-a0e0d2130409
Submitted: 1 minute ago
Report ID: bp-1ae552e9-849e-4995-afcf-6f21d2130317
Submitted: 1 minute ago
Report ID: bp-e0dd9bc6-540d-4ae7-bacd-f7ec12121113
Submitted: 1 minute ago
Report ID: bp-74c68e7d-9801-46fb-a103-b399b2121111
Submitted: 1 minute ago
Report ID: bp-598ccc91-81bb-447f-b192-028262121111
Submitted: 1 minute ago
Report ID: bp-593a3038-6b19-4bca-ba74-4462c2121111
Submitted: 1 minute ago
Report ID: bp-1da2c479-40b8-428f-8c8d-0fd892121027
Submitted: 1 minute ago
Report ID: bp-6a5a1e93-f92f-44fb-816b-6d7c62121027
Submitted: 1 minute ago
Report ID: bp-b67e84f8-8fd5-464c-9723-be42d2120608
Submitted: 1 minute ago
Report ID: bp-f19327ed-32a7-4fd9-8dde-69fc52120606
Submitted: 1 minute ago
All Crash Reports (including 315 pending crashes in the given time range)
Extensions
----------
Name: AVG Security Toolbar
Version: 18.0.5.292
Enabled: false
ID: avg@toolbar
Name: IDM CC
Version: 7.3.31
Enabled: false
ID: mozilla_cc@internetdownloadmanager.com
Name: RealPlayer Browser Record Plugin
Version: 1.0
Enabled: false
ID: {ABDE892B-13A8-4d1b-88E6-365A6E755758}
Name: Web Assistant
Version: 2.0.0.601
Enabled: false
ID: {8E9E3331-D360-4f87-8803-52DE43566502}
Name: WordWeb one-click lookup
Version: 5.0.4405
Enabled: false
ID: wcapturex@deskperience.com
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.places.smartBookmarksVersion: 6
browser.sessionstore.upgradeBackup.latestBuildID: 20140403132807
browser.startup.homepage_override.buildID: 20140403132807
browser.startup.homepage_override.mstone: 29.0
dom.disable_open_during_load: false
dom.mozApps.used: true
extensions.lastAppVersion: 29.0
gfx.direct3d.last_used_feature_level_idx: 0
network.cookie.prefsMigrated: true
places.history.expiration.transient_current_max_pages: 51175
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.donottrackheader.enabled: true
privacy.sanitize.migrateFx3Prefs: true
security.default_personal_cert: Select Automatically
security.disable_button.openCertManager: false
security.disable_button.openDeviceManager: false
security.OCSP.enabled: 0
Graphics
--------
Adapter Description: Intel(R) HD Graphics Family
Adapter Drivers: igdumdx32 igd10umd32 igd10umd32
Adapter RAM: Unknown
Device ID: 0x0106
Direct2D Enabled: true
DirectWrite Enabled: true (6.1.7600.16972)
Driver Date: 6-26-2011
Driver Version: 8.15.10.2430
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 10
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.3
Version in use: 4.10.3
NSS
Expected minimum version: 3.16 Basic ECC
Version in use: 3.16 Basic ECC
NSSSMIME
Expected minimum version: 3.16 Basic ECC
Version in use: 3.16 Basic ECC
NSSSSL
Expected minimum version: 3.16 Basic ECC
Version in use: 3.16 Basic ECC
NSSUTIL
Expected minimum version: 3.16
Version in use: 3.16</nowiki></pre>
Modified by cor-el
All Replies (3)
A common problem recently is Firefox not being set up to work with your security software. Some security suites include a filtering feature. In order to filter secure connections (HTTPS URLs), the security software presents a fake certificate to Firefox so it can intercept and stand in the middle of the secure connection. To have Firefox trust these certificates, you may need to do something such as import a root certificate, or click something in your security software's settings.
But I'm not aware of Norton causing this problem, so I'm suspicious that it's something less benign.
If you have added Exceptions, please check the "Issued by" section on one or two of the exceptions you've made to learn more about the source of this issue.
orange Firefox button (or Tools menu) > Options > Advanced > Certificates mini-tab > "View Certificates" button > Servers tab
Click a certificate and use the View button. The kind of issuer you might find is:
Name associated with your security software, such as ESET, BitDefender, etc. Sendori (indicates unwanted software from Sendori) FiddlerRoot (indicates unwanted software named similarly to BrowserSafeguard, BrowserSafe, SafeGuard) Something else If you have not added Exceptions, you can click the Add Exception button in the error page, then in the dialog click View Certificate or Get Certificate to see the Issued by section. You do not need to finish adding an exception.
What do you see?
Here are quick fixes to prevent crashes from happening again
Let us know if this work .
You can try to disable hardware acceleration in Firefox (you need to close and restart Firefox).
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"