Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

I can't restore my bookmarks from portable hard drive, why not?

  • 2 valiny
  • 1 manana an'ity olana ity
  • 20 views
  • Valiny farany nomen'i JADickson

JADickson
JADickson
more options

I backed up my bookmarks through "import and Backup" yesterday as my hard drive had a failure and was being replaced. I now have a new hard drive installed and am trying to restore the bookmarks from my portable drive, but I get "unable to process the backup file". It is a JSON file, bookmarks-2015-02-08.json. Have I now lost every single one of my bookmarks by trying to use the backup procedure? I no longer have access to the failed drive.

I backed up my bookmarks through "import and Backup" yesterday as my hard drive had a failure and was being replaced. I now have a new hard drive installed and am trying to restore the bookmarks from my portable drive, but I get "unable to process the backup file". It is a JSON file, bookmarks-2015-02-08.json. Have I now lost every single one of my bookmarks by trying to use the backup procedure? I no longer have access to the failed drive.

Vahaolana nofidina

Hi, I did try that unsuccessfully, but was able to get them restored by following the link from a previous ask (https://support.mozilla.org/en-US/questions/927611). Thanks for the reply.

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (2)

LostGod
LostGod
more options

Have you tried copying it onto the desktop. Maybe it is encountering a problem when trying to import from a external drive.

JADickson
JADickson Tompon'ny fanontaniana
more options

Vahaolana Nofidina

Hi, I did try that unsuccessfully, but was able to get them restored by following the link from a previous ask (https://support.mozilla.org/en-US/questions/927611). Thanks for the reply.