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Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Thunderbird 31 Crashing when sending email - in igd10umd32.dll Intel graphics driver

  • 16 valiny
  • 8 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i Wayne Mery

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I am using Thunderbird version 31.7.0 and it keeps randomly crashing when usually when I try to send an e-mail. The e-mail appears to go out, but it is not copied to my send folder. I can keep it working is I use safe mode.

My Crash links are: https://crash-stats.mozilla.com/report/index/9e388085-aa3d-454c-bf55-924102150612 https://crash-stats.mozilla.com/report/index/2613f4fa-89d4-49c3-92ad-4f3292150612 https://crash-stats.mozilla.com/report/index/a5f726e5-8f62-40a9-9087-4bab92150610

Hopefully someone has an idea how to fix this. It appears every crash is for the same reason.

Thank you for your help.

I am using Thunderbird version 31.7.0 and it keeps randomly crashing when usually when I try to send an e-mail. The e-mail appears to go out, but it is not copied to my send folder. I can keep it working is I use safe mode. My Crash links are: https://crash-stats.mozilla.com/report/index/9e388085-aa3d-454c-bf55-924102150612 https://crash-stats.mozilla.com/report/index/2613f4fa-89d4-49c3-92ad-4f3292150612 https://crash-stats.mozilla.com/report/index/a5f726e5-8f62-40a9-9087-4bab92150610 Hopefully someone has an idea how to fix this. It appears every crash is for the same reason. Thank you for your help.

Novain'i Wayne Mery t@

Vahaolana nofidina

Now it may just be a coincidence, but every crash is for Version 31 of Thunderbird. Go to Help > about and check for an update and see if there is a crash in 38.

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (16)

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Thunderbird crashed with all plugins and extensions disabled. see: https://crash-stats.mozilla.com/report/index/80b6257b-6075-4478-9c3a-58ad42150612

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Is anyone who can help with this or do I switch to an different e-mail client after 20+years?

Thinderbird appears to be crashing exactly the same way every time.

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Just what sort of emails are these. Some of the DLLs that are active are adobe flash and that is not supported in email, so i am sort of confused.

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Just standard e-mails, some with attachments, some without. I have had crashes in safe mode. I have tried not enabling most plugins. I cannot track this to any specific operation, but it seems to happen more often when Thunderbird has been running for a while.

Thank you for your help.

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I have discovered that it appears that e-mails are getting posted to the send mail server, but are not getting copied to my sent folder either locally or on the imap sever.

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Vahaolana Nofidina

Now it may just be a coincidence, but every crash is for Version 31 of Thunderbird. Go to Help > about and check for an update and see if there is a crash in 38.

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Updated to 38.0.1. There are many drawing problems until I cleared my cache. Unfortunately one of my favorite Extensions is no longer working, "Extra Folder Columns".

I will update in a day or 2 relative to the crashing.

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I see the Folder Columns functionality has been restored to Thunderbird, therefore there is no need for the extension any longer.

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I downgraded to V31.0.0, There are drawing problems with 38.0.1 and it would not send mail through my imap server.

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What drawing issues Mike? Please explain.

Most post update send issues are anti virus firewalls waiting for an update from home. A manual firewall check and update usually fixes things. Expressly allowing Thunderbird version whatever access.

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When I would open the Extensions or addons all I would get was a blank box until I resized the window. There were some sections of the standard window would be blank until I resized.

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did you have to make it larger? or would smaller also work? Did you try with hardware acceleration turned off.

Tools menu (alt+T) > options > advanced > general for that setting.

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I think Just resizing seemed to correct the problem.

I think I tried this without success.

IF I get a chance I will install the latest version to see if things have improved.

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This is all about the graphics driver. Please go to Help | Troubleshooting - copy the text of the graphics section and paste it here in the support topic

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See Below: Graphics Adapter Description Intel(R) HD Graphics 4000 Vendor ID 0x8086 Device ID 0x0166 Adapter RAM Unknown Adapter Drivers igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Driver Version 9.17.10.2843 Driver Date 8-21-2012 Adapter Description (GPU #2) NVIDIA NVS 5400M Vendor ID (GPU #2) 0x10de Device ID (GPU #2) 0x0def Adapter RAM (GPU #2) 1024 Adapter Drivers (GPU #2) nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Driver Version (GPU #2) 9.18.13.5306 Driver Date (GPU #2) 5-27-2015 Direct2D Enabled true DirectWrite Enabled true (6.2.9200.17292) ClearType Parameters D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 300 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 200 ] WebGL Renderer false GPU Accelerated Windows 2/2 Direct3D 10 AzureCanvasBackend direct2d AzureSkiaAccelerated 0 AzureFallbackCanvasBackend cairo AzureContentBackend direct2d

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(It's been a long time, so we're catching up) If you still have issues, please create a new topic.