Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox and Youtube stop audio driver from working (Reloop Play)

  • 4 valiny
  • 1 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i FredMcD

more options

Hello. New issue i never had before. For the last couple of months while i'm playing youtube videos in Firefox, or even just leave it there in stand-by the audio driver of my external usb audio interface (Reloop play) will freeze / crash, forcing me to unplug the usb cord and put it in again.

This issue only happens with Firefox, i use Chrome too and i don't have the problem. The issue started from some update of Firefox back in version 43 or so and still persists now. I have also enabled VP9 / webm support and it doesn't make a difference.

I'm using Reloop Play GEN 1 Driver v2.9.73, on Windows 10, (driver can be found here: http://www.reloop.com/media/custom/upload/223373/223373%20Driver%202.9.73%20FW%200+%20Win.zip ) and basically when the driver "crashes" is more like freezing/stuck. If i go to playback devices in windows it will show that Reloop Play audio device still outputs a signal constantly (the bar graph stays green 3-4 bars). I checked the event log and there is no events regarding the issue. Also this happens at random intervals, sometimes every 2 minutes, others it might take 10 minutes, but it is definitely annoying.

I know there should be a solution with Firefox, but the blame is on Reloop too because the drivers have always been buggy (blame usb-audio.de/Ploytec which makes the drivers for them). I've also asked on Reloop's forum for support, but is there a way to debug this?

Kind regards, Ken

Hello. New issue i never had before. For the last couple of months while i'm playing youtube videos in Firefox, or even just leave it there in stand-by the audio driver of my external usb audio interface (Reloop play) will freeze / crash, forcing me to unplug the usb cord and put it in again. This issue only happens with Firefox, i use Chrome too and i don't have the problem. The issue started from some update of Firefox back in version 43 or so and still persists now. I have also enabled VP9 / webm support and it doesn't make a difference. I'm using Reloop Play GEN 1 Driver v2.9.73, on Windows 10, (driver can be found here: http://www.reloop.com/media/custom/upload/223373/223373%20Driver%202.9.73%20FW%200+%20Win.zip ) and basically when the driver "crashes" is more like freezing/stuck. If i go to playback devices in windows it will show that Reloop Play audio device still outputs a signal constantly (the bar graph stays green 3-4 bars). I checked the event log and there is no events regarding the issue. Also this happens at random intervals, sometimes every 2 minutes, others it might take 10 minutes, but it is definitely annoying. I know there should be a solution with Firefox, but the blame is on Reloop too because the drivers have always been buggy (blame usb-audio.de/Ploytec which makes the drivers for them). I've also asked on Reloop's forum for support, but is there a way to debug this? Kind regards, Ken

All Replies (4)

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

more options

FredMcD said

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Ok i've tried safe mode, it seems to work without issues, but since the problem occurs randomly it is really difficult to say with 100% confidence. I am now trying latest Developer edition (Aurora) in normal mode with same profile and add-ons and it works without any issues. The problem seems to apply on the Beta version so far.

more options

More testing and the problem persists both in Aurora, and SAFE MODE for both BETA and AURORA! What do i do now!?!

Novain'i St0RM53 t@

more options

I've called the big guys to help you. Good luck.