We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

I can no longer find, or run, my ant video player since windows updated recently.

  • 3 valiny
  • 2 manana an'ity olana ity
  • 3 views
  • Valiny farany nomen'i StingMiller

StingMiller
StingMiller
more options

I have several videos I've downloaded using Firefox Ant Video Player (beyond that, I'm not entertaining any questions...ha-ha!) and everything worked fine up to about two weeks ago when, according to my Restore feature, the only thing that changed was a "crucial" Windows update (I'd love to "crucial" their...keep it clean, John) and now I can't access my videos (let's call them educational and/or entertainment) and in fact I don't see the little "thingy", which I'm calling a "TAB" because it was more technical sounding than "thingy" (I'm 60...leave me alone!) where you use to click some icon off to the right and a drop-down menu appeared offering the ability to access the player which would then display a list of all the educational and entertainment videos that have been downloaded. I hope this doesn't terribly stupid because I am not a stupid person...my bottom line is why can't I play my videos on my Ant Video Player, and if I can, where is it?

I have several videos I've downloaded using Firefox Ant Video Player (beyond that, I'm not entertaining any questions...ha-ha!) and everything worked fine up to about two weeks ago when, according to my Restore feature, the only thing that changed was a "crucial" Windows update (I'd love to "crucial" their...keep it clean, John) and now I can't access my videos (let's call them educational and/or entertainment) and in fact I don't see the little "thingy", which I'm calling a "TAB" because it was more technical sounding than "thingy" (I'm 60...leave me alone!) where you use to click some icon off to the right and a drop-down menu appeared offering the ability to access the player which would then display a list of all the educational and entertainment videos that have been downloaded. I hope this doesn't terribly stupid because I am not a stupid person...my bottom line is why can't I play my videos on my Ant Video Player, and if I can, where is it?

Vahaolana nofidina

hi, this is a third-party addon in firefox - if you have questions or problems with it, please get in contact with its developers directly at http://support.ant.com/home since they can likely give you more detailed guidance and are the only ones who can fix bugs or make necessary adjustments in the addon. thank you...

Hamaky an'ity valiny ity @ sehatra 👍 3

All Replies (3)

Oxylatium
Oxylatium
more options

Maybe try to uninstall/reinstall the add-on: https://addons.mozilla.org/en-US/firefox/addon/video-downloader-player/

philipp
philipp
  • Moderator
more options

Vahaolana Nofidina

hi, this is a third-party addon in firefox - if you have questions or problems with it, please get in contact with its developers directly at http://support.ant.com/home since they can likely give you more detailed guidance and are the only ones who can fix bugs or make necessary adjustments in the addon. thank you...

StingMiller
StingMiller Tompon'ny fanontaniana
more options

Thank you to all of you who responded...believe it or not, i've had to adopt a hybrid solution that includes all three responses to varying degrees. i did contact ant as you suggested, and they acknowledged the problem although they could not duplicate it, but are aware of it. they also suggested, as one of you did, to go to my "preferences" and change the default directory. That worked to get new videos but still i could not get into my old ones because it would not allow me to copy them into the "new directory" en masse. However, it does allow me to copy them in smaller batches...maybe it's a size issue...I don't know...I'm an old man and i've learned many things in life and one of them is, "if it works, go with it"! Thank you all again.